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CASE STUDY. How we help Astican Reduce costs and technician's time BACKGROUND. Astilleros Canarios S.A. (ASTICAN) is a privately-owned ship repair yard with well-experienced staff, and whose main activity is the repair, maintenance, and conversion of all types of vessels, structures, marine renewable energy devices and oshore units. THE CHALLENGE. Astican wanted to be more efficient in its customer service department. They were searching for new technology that could help them upgrade their department, and they found the solution in Wideum’s remote assistance technology. THE SOLUTION. ASTICAN REASY, the Remote Assistance System that allows customers and service engineers to get immediate access to the place where Astican technicians, equipped with a RealWear headset (or #smartglasses ) can record video or take photographs and be guided to perform maintenance operations, guaranteeing connectivity even in tanks, bilges or engine rooms. 👉 They are also seeing increased demand from their internal organization to use this solution for remote training and communication purposes. The new system of work improves processes with technical requirements, helping to reduce downtime, decision-making and expensive travel. DOWNLOAD and READ the Case Study: https://lnkd.in/d8FQARnd #remoteassistance #technology #software

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