William G.’s Post

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Head of Customer Success @ Tigerhall | Revenue Generation | Customer Value | Change Management | Revenue and retention strategies resulted in 6-figure upsells, 7-figure renewals, and 120%+ net retention rate

Super article from Gabe Miller-Smith via Bessemer Venture Partners in their GTM Series, highlighting why CS is a team sport. As a CS leader, it's essential to build a strong cross-department team that routinely reviews customer health and you all view churn prevention as a team sport. If you're looking to fine-tune your GTM strategy, I recommend signing up for the Bessemer Venture Partners email series (link below) 💪; I've learned a lot from it.

William G.

Head of Customer Success @ Tigerhall | Revenue Generation | Customer Value | Change Management | Revenue and retention strategies resulted in 6-figure upsells, 7-figure renewals, and 120%+ net retention rate

9mo
William G.

Head of Customer Success @ Tigerhall | Revenue Generation | Customer Value | Change Management | Revenue and retention strategies resulted in 6-figure upsells, 7-figure renewals, and 120%+ net retention rate

9mo
Nick Gould

Coach and Product Development Leader | EdTech | AI | Growth | Optimization | Coaching and Team Development

9mo

Yes! “Team sport” is a really powerful way to look at CS excellence.

Gabe Miller-Smith

CS Leader | Advisor | Investor

9mo

Thanks for the shoutout Will! Hope you’re well!

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