This issue focuses on sustainability, using the UN Sustainable Development Goals and Global Compact as its foundation. It argues that services research should be the center of sustainability research and introduces a new definition of "service sustainability". Organizations are urged to adapt services that cater to present-day demands while ensuring the flourishing of future generations. This approach emphasizes improving services while being aware of the social, environmental, and economic aspects of our connected world. More here.
Sustainable Service
– Timothy Keiningham, Lerzan Aksoy, Edward C. Malthouse
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Well done! Your dedication to supporting communities is truly inspiring.