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Does your #loyalty program differentiate your #brand, or does it reward your customers more or less the same way your competitors do? Successful loyalty programs look different than they did five years ago. Today, #customerexperience matters as much as the rewards. That means personalized moments at every touchpoint with your brand. WillowTree Partner & VP of Marketing Services Billie Loewen shares the ways she sees brands succeeding in loyalty today: 💡 Gamification — Games and real-time rewards create immediate, visible benefits for customers. 💡 #Personalization — Personalized loyalty experiences draw users deeper into the program to discover more value. 💡 Inclusion — When loyalty experiences make members feel welcomed into something special, the value they perceive surpasses what the experience actually costs (think of the relief people feel when stepping into airport lounges). Billie dives into those topics and more in her interview with WillowTree Senior Content Strategist Brittany R. Aburizeck. Refresh your loyalty program strategy 👉 https://lnkd.in/ee3S_GRv

What Successful Customer Loyalty Programs Do Right

What Successful Customer Loyalty Programs Do Right

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Billie Loewen

Marketing & Digital Strategy | Growth | Martech

2mo

A big thank you to the clients and WillowTree teammates who consistently share their learnings, wins and opportunities to help me former a stronger POV on best practices, trends and tactics in the loyalty space. With so many dynamic ways to build a winning customer experience, finding the right strategic approach, creative execution and technology enablers is truly personalized (but there's some key tablestakes and easy wins!).

Darren Nelson 🚀 (We're hiring)

Helping Science & Technology companies find top talent through personalized recruitment solutions.

2mo

Great insights, WillowTree! Billie Loewen's perspective on evolving loyalty programs resonates deeply. Today's successful programs blend gamification for immediate engagement, prioritize personalized experiences, and foster inclusivity to enhance perceived value. These strategies not only differentiate brands but also deepen customer connections. Looking forward to seeing more innovations in loyalty that elevate customer experiences across industries.

Jarrod Cady

Growth strategist. Commercial leader. Consultant.

2mo

More great insights from Billie Loewen

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