Will Payman’s Post

Customer experience issues begin innocently - an executive forwards an email to the digital team regarding a user's website difficulty. While they may find something, it's more likely they won't. Nonetheless, the product manager must make a decision, consuming significant time in the long run. Explore how eXperience Optimization (XO) breaks this cycle. https://snptk.co/3SkUDgn #customerexperience

Good morning LinkedIners! Got a question about improving Customer Experience/Customer Service? Maybe you are a CX leader and have a challenge that you need to help with? Perhaps you’re working in Customer operations and are constantly putting out fires and want some ideas about how you can get things fixed? Or say you’re working in branding, marketing, finance or other teams and are wondering what Customer experience has to do with you? I'm opening up for a Q&A today. #customerexperience #customerservice #branding #marketing #customersuccess

Baby-Led Weaning & Customer Experience—More Alike Than You Think! Have you ever watched a baby try baby-led weaning (BLW)? I’m currently in the midst of it, and it's messy, unpredictable, and gives me a bit of anxiety, to be honest 🤕. However, in the end, seeing my little one figuring it out on his terms has me beaming with pride like only a momma can. It turns out the customer experience journey isn’t all that different. Just like with BLW: ✔ Customers want the freedom to explore on their own. ✔ It’s about choices—not one-size-fits-all solutions. ✔ Messy moments are part of learning, and all feedback helps shape better experiences. So whether it’s a baby learning to eat or a brand learning to engage with customers—both thrive on autonomy, a little patience, and good coffee (for the mom or CX manager, of course, 😆). Sometimes, we just need to sit back, offer the tools, and trust the process. 🎯 Curious about how we make this happen? Let’s chat about Hoick’s CX solution, designed to help your brand discover, understand, and act! #cx #customerexperience

Put Customers First 6 reasons why Customer Experience is crucial for PMF "You've got to start with the customer experience…" Steve Jobs famously said. For startups and their founders, this advice is more than a strategy; it's the roadmap to the Product-Market Fit and further growth. Jobs's approach challenges the usual way of product development when founders start with technology, build the product, and only then try to sell it. Instead of focusing on technology and then searching for customers, Jobs suggests we first understand the customer's needs and desires. We need the technology to excel in solving real problems, not the other way around. Here are 6 reasons why focusing on the customer experience (CX) is essential for your product’s success: 1️⃣ Feedback Loop Customer feedback helps you make adjustments that truly matter to your users, not just what you think they need. 2️⃣ Word-of-Mouth Happy customers are your best advocates when they share their positive experiences to attract more users. 3️⃣ Increased Retention When customers love the experience your product offers, they stick around, which translates to higher lifetime value and stable revenue streams. 4️⃣ Competitive Edge In a market where multiple products offer similar features, a superior customer experience is your main differentiator. 5️⃣ Scalability By understanding your customers' evolving needs, you can keep adapting your product to stay relevant and successful. 6️⃣ Brand Loyalty A great customer experience turns regular users into loyal fans, by creating a strong emotional bond with the product. Make CX your priority to achieving PMF. Start your product development with the customer in mind. Engage with your customers, listen to their feedback, and continually strive to enhance their experience. Do you think CX is important for achieving PMF? P.S. Follow me to discover more about PMF. #CustomerExperience #CX #ProductMarketFit #StartupSuccess

Don’t Over-Index on Company Convenience vs Customer Experience It's tempting to optimize for what's easy internally. But that path can lead to fragmented, confusing products. Operational excellence is a facet of product excellence, and they aren’t mutually exclusive from one another. Take healthcare—providers often make patients fill out duplicate forms. Why? From my experience this has to do with process fragmentation and risk mitigation. But it signals they don't value patients' time. I've seen countless organizations follow this path. They obsess over internal tools vs external features. While efficiency matters, it can't undermine the user experience. Flip the focus. Put customer experience first, always. If your product feels fragmented and confusing, you've over-indexed on internal convenience. Make every touchpoint smooth, intuitive, and easy on the customer. This focus will pay dividends. This often shows up in where and when in the experience we ask for information and how paywalls are introduced along the path to customer value. Still not convinced? Talk to your users. Ask what frustrates them most.  The bottom line—if you want a beloved product, never lose sight of the user's experience.

Happy Friday! In today's fast-paced market, a frictionless #ADM experience is crucial. Our latest article dives into best practices for creating seamless user experiences that drive growth and satisfaction. 🌐 Some of the ways strategic ADM can transform your business: ✅ Streamlined operations ✅ Empowered innovation ✅ Exceptional customer experiences Don't let maintenance barriers slow you down. Swipe below for the best practices and click here for the full article: https://lnkd.in/gxFzevup [ID: A title slide with a background image of a group of officer workers in a modern conference room at a white table, in groups of 2, with one group looking at data on a tablet with the other group, blurred out, are also looking in the same direction as each other. The CAI tagline and logo in white is seen in the top left, with the title of the slide being "Best practices for a frictionless customer experience with your applications" with eyebrow text "Application Development and Maintenance" above the title.]

In today's fast-paced market, a frictionless #ADM experience is crucial. Our latest article dives into best practices for creating seamless user experiences that drive growth and satisfaction. 🌐 Some of the ways strategic ADM can transform your business: ✅ Streamlined operations ✅ Empowered innovation ✅ Exceptional customer experiences Don't let maintenance barriers slow you down. Swipe below for the best practices and click here for the full article: https://lnkd.in/getGYbHa [ID: A title slide with a background image of a group of officer workers in a modern conference room at a white table, in groups of 2, with one group looking at data on a tablet with the other group, blurred out, are also looking in the same direction as each other. The CAI tagline and logo in white is seen in the top left, with the title of the slide being "Best practices for a frictionless customer experience with your applications" with eyebrow text "Application Development and Maintenance" above the title.]

In today's fast-paced market, a frictionless #ADM experience is crucial. Our latest article dives into best practices for creating seamless user experiences that drive growth and satisfaction. 🌐 Some of the ways strategic ADM can transform your business: ✅ Streamlined operations ✅ Empowered innovation ✅ Exceptional customer experiences Don't let maintenance barriers slow you down. Swipe below for the best practices and click here for the full article: https://lnkd.in/g43KwkCd [ID: A title slide with a background image of a group of officer workers in a modern conference room at a white table, in groups of 2, with one group looking at data on a tablet with the other group, blurred out, are also looking in the same direction as each other. The CAI tagline and logo in white is seen in the top left, with the title of the slide being "Best practices for a frictionless customer experience with your applications" with eyebrow text "Application Development and Maintenance" above the title.]

In today's fast-paced market, a frictionless #ADM experience is crucial. Our latest article dives into best practices for creating seamless user experiences that drive growth and satisfaction. 🌐 Some of the ways strategic ADM can transform your business: ✅ Streamlined operations ✅ Empowered innovation ✅ Exceptional customer experiences Don't let maintenance barriers slow you down. Swipe below for the best practices and click here for the full article: https://lnkd.in/gp5uTZsw [ID: A title slide with a background image of a group of officer workers in a modern conference room at a white table, in groups of 2, with one group looking at data on a tablet with the other group, blurred out, are also looking in the same direction as each other. The CAI tagline and logo in white is seen in the top left, with the title of the slide being "Best practices for a frictionless customer experience with your applications" with eyebrow text "Application Development and Maintenance" above the title.]

In today's fast-paced market, a frictionless #ADM experience is crucial. Our latest article dives into best practices for creating seamless user experiences that drive growth and satisfaction. 🌐 Some of the ways strategic ADM can transform your business: ✅ Streamlined operations ✅ Empowered innovation ✅ Exceptional customer experiences Don't let maintenance barriers slow you down. Swipe below for the best practices and click here for the full article: https://lnkd.in/eKtX6xgh [ID: A title slide with a background image of a group of officer workers in a modern conference room at a white table, in groups of 2, with one group looking at data on a tablet with the other group, blurred out, are also looking in the same direction as each other. The CAI tagline and logo in white is seen in the top left, with the title of the slide being "Best practices for a frictionless customer experience with your applications" with eyebrow text "Application Development and Maintenance" above the title.]