Wind Creek Bethlehem ’s Post

Guest recognition - do we have time for that? . . . Yes, in Holiday Inn Resort Fort Walton Beach we do. If mutual relations are to be good, both parties need to work on it. In order for our hotel to be recognized by guests as exceptional, we also need to recognize our most valuable guests as such. How do we do it? ✅ I select 2 VIP guests every day based on their IHG One Rewards status and how much they travel. ✅ Their rooms are assigned based on their preferences, upgrading ability and requests. I personally inspect them (this gives me a chance to see what`s becoming a negative trend in rooms). ✅ A welcome letter is put in their rooms, and ✅ we deposit some points for them as a gift. This happens every day. Consistency is the key if you want to see any results. I saw my result today. A VIP guest from yesterday personally stopped by to thank us for recognizing him and to shake hands. He is staying in 3 rooms for 7 days. Not a cheap trip.  We hope he becomes a regular 🙂 BTW, our guest love score (composite index of all our hotel scores for rolling 6 months) is 81.69. We are working on getting to 85 by the end of the year. What is yours? #recognition #consistency #guestrelations #scores #guestreviews

🕛 Timing guest needs are crucial 🍹 Crunch times surge during... -Mornings -Afternoons -Evenings It takes serious talent to manage it all. How does your hospitality team keep up with guest requests?

If anyone could see my office, they would see that I have various customer service, sales, hospitality, motivational quotes plastered over the walls! 3 of my favourites are "There is no traffic jam when going the extra mile" "Nothing is impossible - in fact, the word states I'm possible!" “Customers may forget what you said, but they will never forget how you made them feel”. We always actively seek feedback here at Hotel Cromwell (Stevenage) and I think the last quote resonates with me, especially when we get amazing feedback like the one below:- What is your favourite quote? #stevenage #hotel #excellence #motivation #feedback

My colleague, Jason Simering, delves into whether Distinguished can provide coverage for stand-alone casinos under our Hotel Umbrella program. Discover the answer to this frequently asked question here: https://hubs.li/Q02xy14g0 #hotelinsurance #umbrellainsurance #casinoinsurance

NEVER COMPETE ON PRICE! Do you want to stay in a hotel that competes on price? Probably not. COMPETE ON VALUE! Bring so much value to the table that there's no other choice than to pay you. #CloverCanHelp #bookkeepingservices #BusinesaFinancialManagement

My colleague, Jason Simering, delves into whether Distinguished can provide coverage for stand-alone casinos under our Hotel Umbrella program. Discover the answer to this frequently asked question here: https://hubs.li/Q02xy3Z60 #hotelinsurance #umbrellainsurance #casinoinsurance

Teamwork makes the dream work! Our Dhillon Hotel Management team took on the rapids together, proving that whether it's on the water or in hospitality, we know how to navigate challenges and have fun along the way! 🌊🚣♂️ #TeamBuilding #StrongerTogether #DhillonHotelManagement #LeadershipInAction"

Not all eureka moments happen in bathtubs 😄😄 𝙄 𝙐𝙎𝙀𝘿 𝙏𝙊 𝙃𝘼𝙏𝙀 𝙐𝙎𝙄𝙉𝙂 𝙏𝙃𝙀 𝙒𝙊𝙍𝘿 𝙃𝙊𝙎𝙋𝙄𝙏𝘼𝙇𝙄𝙏𝙔 𝙁𝙊𝙍 𝙈𝙔 𝘽𝙐𝙎𝙄𝙉𝙀𝙎𝙎 … until I realised this 💡 I've always believed that service revolves around two key elements: 👉 the emotional experience you create for the guest 👉 the delivery. And therein lies the reason for my above mentioned change of heart. Hospitality management is all about how we make our guests feel. The person to person contact, the emotion. It's about understanding needs and making sure they have a great experience. On the other hand, hotel management is more about keeping things running smoothly behind the scenes. It involves managing the team, maintaining facilities and handling logistics to ensure everything operates efficiently. So while hospitality management focuses on feelings and emotions, hotel management is all about processes and operations to ensure guests have a seamless stay. So folks, that’s what I think!! Would be keen to know your views on the subject. #hotelsandresorts #management #weekend #hospitalitymanagement #emotions #feelings #guestexperience #serviceexcellence

My colleague, Jason Simering, delves into whether Distinguished can provide coverage for stand-alone casinos under our Hotel Umbrella program. Discover the answer to this frequently asked question here: https://hubs.li/Q02xy0s30 #hotelinsurance #umbrellainsurance #casinoinsurance

The top 3 benefits of Marriott Bonvoy, let’s go!! Struggling to convert newcomers into loyal Marriott Bonvoy members at your hotel or resort? Try pitching these three benefits to get them to wholeheartedly agree. I will make this tip short ‘N’ sweet, let’s pretend there was 20 different benefits for being a member and we had to break down the top three most powerful benefits. When making your pitch to arriving guests please use the power of; Loyalty points, late checkouts, and room upgrades and watch them want to join with ease. Here is a way you could use these three benefits in your pitch… ”Embrace a world of rewards with Marriott Bonvoy! With every stay, you'll rack up points that unlock a treasure trove of benefits, including complimentary stays, luxurious room upgrades, and indulgent late checkouts. Your journey to unforgettable experiences begins today!" Catch my drift? Enroll more guests today!!! #marriottinternational #marriottbonvoy #beginbelongbecome #luxuryhospitality #ritzcarlton #ritzcarltonresortsofnaples #marriotthotels