WinningEdge Solutions LLC’s Post

I.T support Engineer The role of an I.T support engineer goes beyond identifying and resolving technical issues reported by end users, including problems related to hardware, software, operating system and network connectivity, but also there are uncommon/ common responsibility of an I.T support Engineer Which are not Limited to: 1. Support: providing guidance and step by step instructions to resolve technical issues and documents interactions and resolutions in a ticketing system. 2. Installations and Configuration: setting up and configuring computer systems, hardware device, software applications and network equipment ensuring compatibility, optimal performance and adherence to security protocols. 3.maintenance and monitoring: Conducting regular maintenance activities such as system updates patches , backups, monitoring system performance and identifying potential issues or vulnerabilities. 4. Security Measures : Implementing and enforcing security protocols ensuring compliance and data protection regulation and protecting system against unauthorized access, malware and other security threats. 5. Keeping up with the Industry trends and advancement : staying updated with the latest trends technologies and best practices in development and sharing knowledge with the team. Feel free to comment more roles of an I T support engineer in the comments sections. #itautomation #itandsoftware #itadministrator #itarchitectures

Hi Friends, We have an Urgent requirement for the below position. Level 1 Desktop Support Engineer   Candidate will be monitoring customers environments utilizing: MSFT Defender Cloud & Server (MSFT XDR/MSFT Sentinel)   Responsibilities 1. **User Assistance:**   - Respond to user inquiries and issues via various communication channels such as phone, email, or chat.   - Provide guidance on software applications, hardware, and IT-related problems. 2. **Issue Triage:**   - Assess and prioritize incoming support requests based on urgency and impact on the user's productivity.   - Categorize issues and assign them to appropriate support teams if needed 3. **Basic Troubleshooting:**   - Perform initial diagnostic procedures to identify the root cause of issues.   - Guide users through basic troubleshooting steps and solutions. 4. **Password Resets:**   - Handle password resets and account unlocks for various systems and applications. 5. **Documentation:**   - Maintain accurate records of user issues, resolutions, and common troubleshooting procedures.   - Create and update knowledge base articles to aid in issue resolution. 6. **Software Installation and Updates:**   - Assist users with the installation and configuration of software applications.   - Ensure that software and applications are up to date. 7. **Hardware Support:**   - Provide basic support for hardware-related issues such as connectivity problems, printer malfunctions, etc. 8. **Escalation:**   - Escalate more complex issues to higher-level support tiers or specialized teams.   - Provide detailed information to assist higher-level support in resolving escalated issues. 9. **Communication:**   - Keep users informed about the status of their requests and provide timely updates on issue resolution. 10. **Remote Desktop Support:**   - Use remote assistance tools to troubleshoot and resolve issues on users' computers. 11. **Security Awareness:**   - Educate users on security best practices and assist in identifying and mitigating security threats. Please share your consultant’s profile to Praveen_taduri@tecnics.com   

LET'S TALK ABOUT IT SUPPORT: Someone who works as IT support is commonly referred to as an "IT Support Specialist" or "IT Support Technician." Depending on their specific role and level of expertise, other titles might include: Help Desk Technician Technical Support Specialist IT Support Analyst Desktop Support Technician Systems Support Specialist Network Support Technician IT Support Engineer IT Help Desk Support These professionals are responsible for assisting users with technical issues, maintaining IT systems, and ensuring that technology-related problems are resolved efficiently. Technical support involves providing assistance to users of technology products and services. This can encompass a wide range of tasks and responsibilities, including: #Troubleshooting: Identifying, diagnosing, and resolving technical issues with hardware, software, networks, and other IT systems. #Customer Assistance: Offering support through various channels such as phone, email, live chat, or in-person to help users resolve their technical problems. #Software Installation and Configuration: Assisting customers with the installation, setup, and configuration of software applications. #Hardware Support: Providing guidance on the use and maintenance of hardware devices such as computers, printers, and mobile devices. #System Monitoring: Continuously monitoring systems to identify and address potential issues before they become critical. #Documentation: Creating and maintaining documentation, such as user guides, FAQs, and knowledge base articles to help users solve common problems independently. #Training and Education: Educating users on how to use products and services effectively, often through tutorials, webinars, or one-on-one training sessions. #Upgrades and Updates: Assisting with the implementation of software updates, patches, and hardware upgrades. #Security Support: Helping users secure their systems by installing and configuring security software, and educating them about best practices for online safety. #Feedback and Improvement: Collecting user feedback to identify areas for improvement in products and services, and communicating these insights to the development team. Effective technical support requires strong communication skills, technical knowledge, problem-solving abilities, and a customer-centric approach. HOPE YOU'VE LEARNED? #Skillsupgrade #connect #DigitalwitchProduct

Job Title: Lab Engineer Job Location : Philadelphia, PA Duration : C2C Job Description: Hardware preparation including laptop manipulation and configuration. This involves the installation of new OS into the device, creating dual boots, replacing the Wi-Fi card, etc. Testbed maintenance including test failure support and upgrades. To get to know the lab’s testbeds left and right in order to support test engineers with no delay in case of issues. Vendor interaction and communication along with support. To create a very open and amicable relationship with our testbed vendors. The lab lead will be the liaison between Comcast and our testbed vendors. Comcast devices bring up and configuration. To know the Comcast environment and be familiar with Comcast products. To be able to upgrade/downgrade their software and getting it ready for test engineers to use. Network upgrades and maintenance including ethernet and DOCSIS, IT. To have an excellent relationship with the Comcast IT and infrastructure teams. To be able to solve any issues in our ethernet and DOCSIS networks in the lab. Shipping management and support. To have strong relationship with the shipping department in Comcast and all other carries that deliver equipment to Comcast. The job is to manage the delivery of devices in and out of Comcast. Excellent communication skills to share reports with upper management. Excellent writing skills is a key for this, since the job requires communication with various teams as shown above, plus the reporting to management of the weekly activities. Daily Ad-hoc requests from test engineers for testbed or devices immediate support. Test engineers always need their DUTs to be rebooted, replaced, reconfigured, request accessories, etc. Wiring and cabling. Be able to run cables in an organized manner on the cable trails overhead, and the ones connecting down to the testbeds and in between testbeds. Labeling is a must. To be responsible for the maintenance of the tools used for connecting remotely to the equipment in the lab (TeamViewer). To maintain a Lab log of all changes made to the lab for accurate history and future troubleshooting. To manage the dashboard, an in-home tool that shows the status of each testbed in our labs. To work closely with our ordering and inventory technician and support when needed. To keep and maintain up to date the lab diagrams in the shared drive. Manage and schedule all the vendor visits needed for testbed support. To keep updated and accurate the Lab page in Confluence. Manage interaction with facilities of new equipment coming to the labs. Good Wi-Fi understanding to help troubleshoot issues when testers work remotely.  Please share your resume at shadhan@tekishub.com    

😎I am a L1 - L2 IT Field Engineer for a client of the company I work for, and I heard something that made feel like the message hasn't spread across properly, or maybe the person whom this comment came from is just reluctant to change his perception about the IT support currently offered...here it goes: 👇 🛎️I received a ticket, checked the issue, decided to verify it personally onsite, and organized everything to fix the issue the same day. When I got to the caller, I fixed the issue, took just over 5 minutes to fix it, however, I couldn't resist and asked "how long have you been dealing with this issue for" and the end user answered "6 months, there abouts"...I looked him in the eye and asked him: why did you raise the ticket just until today? Why not before?...and here the words that pulled my strings: naaah, I just gave up on IT. 😯 Please, IT boys and girls: if you hate working in any type of IT environments where you have to use your face or voice to deal with frustrated and almost out of control end users, find another job, something miles away from IT, you are not made for customer service! Stop screwing up on IT companies, IT people, and IT "roles". It is stupidly hard to make end users and companies to change their perspective towards IT Support Technicians! Do the right thing* or do it right** please! 🤨 #InformationTechnology #ITSuport #ITHelpDesk #CustomerSatisfaction #EthicalLeadership #Ethics

As an IT Support Engineer, your primary responsibilities may include: 1. Providing technical support to end-users via phone, email, or in person. 2. Troubleshooting and resolving hardware, software, and network issues. 3. Installing, configuring, and maintaining computer systems, software applications, and peripherals. 4. Monitoring and managing IT infrastructure to ensure optimal performance and reliability. 5. Assisting with system upgrades, migrations, and deployments. 6. Managing user accounts, permissions, and access controls. 7. Implementing and enforcing IT security policies and procedures. 8. Documenting technical procedures, configurations, and troubleshooting steps. 9. Collaborating with other IT teams to address complex technical challenges. 10. Providing training and guidance to end-users on IT-related topics. #ITSupport #TechSupport #TechnicalAssistance #HelpDesk #ITServices #ComputerSupport #NetworkSupport #HardwareMaintenance #SoftwareTroubleshooting #CustomerService #ITInfrastructure #ITHelp #ITOperations #SystemAdministration #ITProfessional #TechSolutions #ITConsulting #TechExpertise #DigitalTransformation #ProblemSolving

Greetings from Unique System!! We are Hiring for IT Helpdesk Technician with fully Remote Position Position: #IT_Helpdesk_Technician Location: Remote in India Interested candidates can share their resume on rupesh.lukare@systemskills.com Description: #Technical_Support: Providing #support\ #helpdesk to users experiencing #technical_issues. This can include #troubleshooting problems, running PowerShell scripts, #L1 to #L4 diagnosing #system errors\issues and offering immediate solutions or workarounds. #System_Maintenance: Regularly checking and maintaining IT systems to ensure they function smoothly. This includes software updates, hardware repairs, and network checks. #User_Assistance_and_Training: Helping users understand and efficiently use various #IT tools and #software. This may involve creating user guides, conducting training sessions, or offering one-on-one assistance. #Process_Improvement: Continually assess current processes for potential improvements using PowerShell automation. Collaborate with the IT team to implement automation strategies. #Network_Management: Overseeing and maintaining the organizations internal and external networks. This includes network security, connectivity issues, and managing #network access for users. #DataManagement and Security: Ensuring the security and integrity of data. This involves implementing data backup procedures, data recovery plans, and security measures to protect sensitive information. Documentation: Maintain accurate documentation of updates, processes, scripts and related systems. Problem-Solving: Identifying and solving complex IT issues, which require analytical skills and creative thinking. Staying Updated with Technology Trends: Keeping up to date with the latest technology trends and developments to recommend upgrades and improvements. Collaboration and Communication: Working with various teams and departments to ensure IT alignment with business goals. Good communication skills are essential to explain technical concepts in non-technical terms.

Hiring Alert hashtag #Onsite Contract "Desktop Support Specialist" only local to #northcarolina Technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. #desktop #technician #W2 #C2C #1099 #NC #northcarolina #helpdesk #hardware #software #servicenow #network #datacenter

Immediate Placement

Desktop Support Vs IT Support Engineer "Desktop Support" and "IT Support Engineer" are terms that are sometimes used interchangeably, but they can have nuanced differences depending on the context and organization. Here's a general overview: 1. **Desktop Support:** - **Focus:** Primarily deals with end-user devices like computers, laptops, and peripherals. - **Responsibilities:** Troubleshooting software issues, hardware problems, assisting with installations, and providing support for desktop applications. - **Scope:** Typically involves resolving issues related to individual workstations or user devices. 2. **IT Support Engineer:** - **Focus:** Encompasses a broader range of IT infrastructure beyond just end-user devices. - **Responsibilities:** In addition to desktop support, IT Support Engineers may handle server maintenance, network troubleshooting, security configurations, and overall IT infrastructure management. - **Scope:** Involves a more comprehensive approach to supporting and maintaining the entire IT environment within an organization. In essence, "Desktop Support" tends to be more specialized in dealing with individual user workstations, while an "IT Support Engineer" often implies a more encompassing role that involves managing and troubleshooting a broader range of IT systems. The specific duties can vary from one organization to another, and the distinction might not always be clear-cut, as job titles can be used differently across different companies. #desktopsupport #itsupport #it #itengineer