The future of travel and hospitality is taking flight with next-gen technologies! WNS is jetting off to GBTA Convention 2024 to showcase how WNS TRAVOGUE, our comprehensive suite of digital solutions, propels T&H businesses to streamline operations, elevate customer experience and unlock new revenue streams. Drop by booth #4750 to get a close-up of our digital solutions. Register now: https://bit.ly/GBTA-1 #Travel #Hospitality #DigitalTransformation Jitender Mohan | Dennis Thomas | Raj Sivakumar | Toby March | Neeraj Arora
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Last week I had the good fortune to represent Tata Consultancy Services at the #MegaEvent2024 - #Airlines Loyalty and Ancillary Conference, and connect with several industry stalwarts. Made more exciting as it allowed me to revisit my home city, Calgary, after 7 years! So much seemed to have changed on the ground, as it has in the 𝘴𝘬𝘪𝘦𝘴. The evolution of airline loyalty programs and ancillaries, for one, which was the focus area of discussion. Rightly so, given its solid contribution to airline revenues in a low margin industry (the loyalty and ancillary revenue share was significantly greater than the estimated $27.4 B industry net profits in 2023). Digital customers today expect much more and, clearly, we have many more opportunities to engage them and earn their loyalty. Thank you Michael Smith for presenting me with the opportunity to evaluate innovative products in the Lion's Den, and for having me on the panel, to share my thoughts on airline retailing alongside industry luminary Jay Sorensen. It was interesting to note how some of the common themes that emerged across all the sessions converged on my point of view on the current state of airline retailing- the transactional nature of customer relationships, the potential for personalization, and the need for simplicity in customer interactions. While airlines have leveraged early technology adoption to expand distribution, legacy technology continues to hamper the ability to offer dynamic and personalized products and services, unlike modern retailers. Though advancements like NDC and dynamic pricing are steps forward, they only partially solve the problem. True retail-readiness requires full end-to-end capabilities, necessitating a redesign of the core order management within airline Passenger Service Systems (PSS). Modernizing this infrastructure will enable airlines to craft more purposeful experiences, deliver contextualized offers, and simplify the booking process for customers. I look forward to more such events and discussions. Sowmya Rajagopalan Akash Bhadani Varsha Makharia #Airlines #AirlineRetailing #NDC #OneOrder #Loyalty #Ancillary #Digital #Innovation With the Lion’s Den winners below. Congratulations!
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Global Marketing - WNS | Growth Marketing | Digital Transformation | Finance & Accounting | Procurement | Research & Analytics | Customer Experience
Building sustainable revenue streams despite economic headwinds is the mark of a true industry leader. With analytics-led innovation and personalization, #TravRev, a core pillar of WNS TRAVOGUE, helps #travel and #hospitality businesses accelerate earnings by diversifying and optimizing revenues across multiple areas. Discover how more: https://bit.ly/LAS2_L #WNS #TheFutureOfTravel #TravelIndustry #DigitalTransformation
Building sustainable revenue streams despite economic headwinds is the mark of a true industry leader. With analytics-led innovation and personalization, #TravRev, a core pillar of WNS TRAVOGUE, helps #travel and #hospitality businesses accelerate earnings by diversifying and optimizing revenues across multiple areas. Discover how more: https://bit.ly/LAS2_L #WNS #TheFutureOfTravel #TravelIndustry #DigitalTransformation Deepak Gupta | Jitender Mohan | Dennis Thomas | Robert Bailey | Raj Sivakumar
Travel & Hospitality Industry Transformation Solutions| WNS TRAVOGUE
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The stakes have definitely been raised for travel and hospitality brands to provide frictionless digital enabled journeys from end to end. The next phase for operators is finding how to differentiate those experiences and provide value.
The Travel & Hospitality industry is at a crossroads with tightening technology budgets and rapidly evolving digital demands. IDC believes that WNS TRAVOGUE, our suite of digital solutions, offers companies in the industry strategies and solutions to address many of their primary challenges. Learn more: https://bit.ly/IVS02_L #Travel #Hospitality #DigitalTransformation #Innovation Deepak Gupta | Jitender Mohan | Robert Bailey | Dennis Thomas | Raj Sivakumar | Dorothy Creamer Shaffer
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Everest Group's Service Provider Compass™ – Global Services Delivery from Mexico offers data-backed research to understand the market standing of key providers in the Customer Experience Management (CXM) and Information Technology – Application Development and Maintenance (IT-ADM) services delivery market. Parameters considered include: ⚡Scale and delivery footprint ⚡Brand perception ⚡Workforce profile Service providers featured in the report include Accenture Alorica Atento Atos Capgemini Cognizant Concentrix Webhelp Conduent DXC Technology Encora Inc. Endava EPAM Systems Foundever Genpact GlobalLogic Globant HCLTech IBM Infosys Konecta NEORIS NTT DATA Persistent Systems Qualfon ResultsCX Softtek Stefanini Group Sutherland TaskUs Tata Consultancy Services Tech Mahindra Teleperformance TTEC Wipro Wizeline Read on: https://okt.to/kytENO
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Discover how Aeromexico soared to new heights with #CloudTransformation, enhancing agility and competitiveness. Explore how Infosys empowered them to deliver superior customer experiences. bit.ly/3UuUOpi #InfosysCobalt
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Amazing what Deep Domain knowledge and Power of Cloud can achieve together.
What can be a paradigm shift in airport hospitality services industry? Perhaps an unified digital marketplace that can seamlessly connect the business ecosystem and drive growth while enhancing traveler experience. Learn how TCS and AWS enabled a leader in the industry with an accelerated entry into the global market. Find out more at https://lnkd.in/d2Qsf5Fr #AWSPartners #YourCloudYourJourney
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Thinking outside of the box. Taking time to reflect about the changing TMC landscape. Working out - together with the client - where to head to. Partnering with Atriis Technologies is one example.
Communications Director I Corporate Communications & Strategy Specialist I Crisis Management Expert I Brand Manager I Innovation
🤝 How can suppliers and TMCs enhance their collaboration? A vital question 🎯 addressed at the The BTA Congress. Richard Addey, representing Sabre Corporation, 🛫 joined by Bev Fearis as moderator 🎙️ and panelists Danny Chesworth, Gianni Salvadori and Rebecca Duncan, delved into the dynamics of working relationships between suppliers and TMCs. Addey shared an analogy from a personal experience 🗣️, emphasizing the importance of communication 🔄 and understanding needs—paralleling his insight with Sabre's recent partnership with Atriis Technologies to innovate TMC solutions 💡#BTA #BusinessTravel ✈️ #Sabre #TMCs #IndustryInnovation 🚀 # # # 🤝 Comment les fournisseurs et les TMC peuvent-ils améliorer leur collaboration ? Une question vitale 🎯 abordée lors du Congrès de la BTA. Richard Addey, représentant Sabre, 🛫 rejoint par Bev Fearis comme modératrice 🎙️ et les panélistes Danny Chesworth, Gianni Salvadori et Rebecca Duncan, ont exploré les dynamiques des relations de travail entre fournisseurs et TMC. Addey a partagé une analogie d'une expérience personnelle 🗣️, soulignant l'importance de la communication 🔄 et de la compréhension des besoins, parallèlement à son aperçu sur le partenariat récent de Sabre avec Atriis pour innover les solutions TMC 💡 #BTA #VoyageDaffaires ✈️ #Sabre #TMC #InnovationIndustrielle 🚀 # # # 🤝 Come possono i fornitori e i TMC migliorare la loro collaborazione? Una questione vitale 🎯 affrontata al Congresso della BTA. Richard Addey, rappresentante di Sabre, 🛫 unito da Bev Fearis come moderatore 🎙️ e i panelisti Danny Chesworth, Gianni Salvadori e Rebecca Duncan, hanno esplorato le dinamiche delle relazioni di lavoro tra fornitori e TMC. Addey ha condiviso un'analogia da un'esperienza personale 🗣️, sottolineando l'importanza della comunicazione 🔄 e della comprensione delle esigenze, parallelamente alla sua visione sulla recente partnership di Sabre con Atriis per innovare le soluzioni TMC 💡#BTA #ViaggiDaffari ✈️ #Sabre #TMC #InnovazioneIndustriale 🚀 # # # 🤝 ¿Cómo pueden los proveedores y los TMC mejorar su colaboración? Una pregunta vital 🎯 tratada en el Congreso de la BTA. Richard Addey, representando a Sabre, 🛫 acompañado por Bev Fearis como moderadora 🎙️ y los panelistas Danny Chesworth, Gianni Salvadori y Rebecca Duncan, profundizaron en las dinámicas de las relaciones de trabajo entre proveedores y TMC. Addey compartió una analogía de una experiencia personal 🗣️, enfatizando la importancia de la comunicación 🔄 y la comprensión de las necesidades, en paralelo a su visión con la reciente asociación de Sabre con Atriis para innovar soluciones TMC 💡. #BTA #ViajeDeNegocios ✈️ #Sabre #TMC #InnovaciónIndustrial 🚀 Andreas Syrigos Paola De Filippo Alvaro De Simon Nihant Pantelis Konstantaras Heidi Castle Abdul-Razzaq Iyer Tom Fecke Fatin S. Nisha Botevyle Sean McDonald Mariarita Zizzo Maurizio Contini Cara Threlfall Garry Wiseman Kristin Hays Ben Moss
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Digital Marketing at Tata Consultancy Services || MBA || Account Based Marketing || Marketing Strategy || Multi-channel Campaign Management || Services Marketing || Analyst Relations || PSPO || SAFe Agilist
What can be a paradigm shift in airport hospitality services industry? Perhaps an unified digital marketplace that can seamlessly connect the business ecosystem and drive growth while enhancing traveler experience. Learn how TCS and AWS enabled a leader in the industry with an accelerated entry into the global market. Find out more at https://lnkd.in/d_V6Tw_H #AWSPartners #YourCloudYourJourney
What can be a paradigm shift in airport hospitality services industry? Perhaps an unified digital marketplace that can seamlessly connect the business ecosystem and drive growth while enhancing traveler experience. Learn how TCS and AWS enabled a leader in the industry with an accelerated entry into the global market. Find out more at https://lnkd.in/d2Qsf5Fr #AWSPartners #YourCloudYourJourney
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Downloading this white paper from Teleperformance to learn more about the evolving airline sector and how digital transformation is crucial to improve operations and the traveler experience: https://lnkd.in/d64-FSBW #Proud2beTP #TPBeInspired Teleperformance #Proud2beTP #TPBeInspired Teleperformance
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Southwest Airlines announced today during its "Channel of Choice Summit" that it has connected (or will soon connect, as the case may be) directly with AmTrav and Spotnana. In recent years, Southwest has implemented full-fledged EDIFACT connections with Sabre Corporation, Amadeus, and Travelport featuring access to their "everyday low fares" and functionality that is similar to their network carrier competitors in the United States. Though Southwest states firmly that they do not offer full content via the #GDSs, Garner understands their GDS content offering is viewed by most as very robust vis-a-vis their direct connect option (known as "Southwest Partner Services" or "SPS"). Southwest also reiterated that they have plans to implement SAP Concur's TripLink product on its southwest.com website "soon." For now, we view these announcements as something to watch but not tremendously impactful in the near term. Southwest continues to expand the channel choices it makes available to its #corporatetravel customers, but to date has not attempted to steer channel choice with material content differentiation between them.
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Chat with me to discover how we're revolutionizing companies in travel, transportation, and hospitality by harnessing the power of analytics and AI.
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