When it comes to risk environments, depending on the field of operation, this represents 60% of the entire final process. In other words, during my 20 years of work in financial institutions, we often associate risk with invasions, clones, hacks, and so on. However, it’s not just that. This aspect of the procedure is almost standard for any company: preventing and safeguarding data from external influences. Let’s delve into other risk management aspects and explore how to align your team to ensure clarity, transparency, and consistency in the process.
When discussing risks in the context of banks, we typically think of fraud, scams, invasions, and secure environments, right? Well, it’s not only that. Nowadays, we need to be vigilant about more sophisticated and discreet forms of crime. I’m referring to money laundering and concealment. Therefore, risk for a bank encompasses invasions, hacks, frauds, scams, extortion, and money laundering. Of course, it also includes all internal
processes that must be secure and verified. But where does the conflict arise within the risk management team?
Often, conflicts emerge in internal operations. Imagine a situation where irregularities need to be pointed out, and there’s a strong connection with another department. In many cases, the commercial department might suffer due to the closure of a significant suspicious account. This is when competing interests and high-level executives descend from their offices, exerting pressure for approvals or delaying actions.
The best, and perhaps least traumatic, approach from a human relations standpoint is to automate all processes handled by risk management. By removing dependency on a single individual or manual approvals, automated processes encounter less resistance (after all, it was the system that detected it!). 🤖💡
Remember, creating a conflict-free environment involves recognizing your team’s efforts, promoting well-being, and adopting practices that enhance the employee experience.
"Standardizing procedures, streamlining work methods, depersonalizing decisions, all contribute to minimizing distortions and maintaining a team aligned with best practices and harmonious.
Map out all your risk points, both external and internal, and devise your strategy. Good luck!
— Marco Spirics, December 19, 2023, 09:09 AM"
Enterprise Risk Management specialist and advisor
3moKudos to WSFS for this excellent choice! I have worked with Stacey and she will be a great addition to the WSFS team!