Mike Williams’ Post

How Listening to the Right Customers Can Reduce Wasted Effort and Increase Revenue Prioritize user needs, not your features

Without product-market fit, you've got nothing. To find it, follow these five steps. 1. Find a significant problem to work on 2. Validate the problem by talking to users 3. Get users to use your product 4. Keep users coming back 5. Onboard your first five reference customers

Did you know we also Oddit more complex purchase journeys? Custom products and bundling means complicating the users conversion journey. Every step you add to the path, the more time you need to invest in dialling in the details.

It is important to empathize with Drivers to understand Ride Cancellations.

CRO tip: If you really care about user behavior and want to maximize your win rate then start focusing on micro conversions such as filter usage, navigation interaction, reviews CTR, scroll depth, etc. Stop over stressing on macro goals such as add to baskets, checkout, and transactions. It is micro goals that will make your next hypothesis strong NOT the macro goals.

Are you using Sentry (sentry.io) for error and performance tracking of your applications? 🎉 Great! goast.ai's newest release of intelligent issue categorization gives users insight into how the platform understands & resolves bugs. Goast will automatically categorize issues from your Sentry.io stack trace into three categories: 1️⃣ Solvable issues - Goast can automatically fix these issues and generate a PR 2️⃣ Issues that need more information - Goast understands the bug but there may be multiple ways to solve it. These issues need a little more direction to ensure they’re solved optimally for your organization 3️⃣ Ignorable or transient issues - Many exceptions that are caught by error monitoring services are expected, transient, or just plain noise. We'll flag these ones so you can save time. Check out the video below to see a demo or you can visit the Goast blog for more details about our methodology: https://lnkd.in/e5TT7Fya

On 22 September 2024, BookMyShow faced a problem. The ticket booking system, under heavy load, stopped functioning as expected. This resulted in thousands of frustrated customers posting about their experience on social media. What could have gone wrong, and how do systems like BookMyShow and TicketMaster handle peak traffic? In this blog we dive into the algorithms that power such ticket booking systems. Hint: The choice of queueing algorithm makes a big difference. Blog Link: https://lnkd.in/dnAfW8qR Grab 70% off on our System Design course to learn how to implement real-world systems. Course Link: https://lnkd.in/dQuy-fiD

Last week, we shipped two significant updates at Enterpret to make customer feedback more actionable and accessible than ever: 🗺 Google My Business Integration Businesses can now pull Google reviews from any location into Enterpret. Our highly accurate Taxonomy automatically enriches those reviews, turning raw feedback into clear, actionable insights. That means faster ways to understand customers and make smarter decisions. 👩💻 Expanded User Roles We expanded User Roles to give teams more control over who’s handling feedback. From full-access Admins to read-only Viewers, everyone gets exactly what they need to do their job—without the noise. It’s all about seamless collaboration and faster action on those critical insights. Click through or check out the full changelog in the comments for more detail!

📍 In a world where location shapes our decisions, the traditional reliance on distance in miles or kilometers feels increasingly outdated. ⁉️ Why settle for a metric that doesn't reflect our real-life experiences of distance and time? 🔍 We might search for a "2 bed flat near me". "Near me" is subjective, it might sound like 5 min walk or 10 min bike or a short drive away. What does 7 miles mean? So why not switching to a real-world data that aligns more closely with our daily lives and decisions? 💡 Imagine how much more user-friendly products and platforms could be! 🚀 Better search relevancy and great UX can improve traffic acquisition, retention, conversion, and positive user reviews for your platform. This is exactly what TravelTime does! We enable our customers to deliver higher relevancy and performance when location is part of the buying, decision or planning process

Nebuly is the crucial link between your LLMs and users, serving as an adaptive user data engine that captures every important interaction. 🧩 LLMs are the brains behind seamless conversations. 🔮 Your product is where these interactions find their magic. 🎯 Your users are the visionaries—every move, every word, shaping your product into perfection. With Nebuly, you're not just capturing data but continuously innovating, making your product more engaging and intuitive. 🦄 Ready to transform your LLM user experience? - Let’s connect!