Yotpo’s Post

The best part of this is that it recognizes the amazing team I work with everyday who’s focus is on bringing data and insights together to create better customer experiences. I’m so proud to work with this team! We are small yet mighty! Racheed Davis Jake Marx Myrtle Michelle Rego Roshan S. #cxtransformation #cx #cxinsights #competitiveintelligence #dataanalytics

Christine and the ICONIQ Growth team put out some of the most rigorous, thoughtful stuff on "what top-performing software companies do differently" and, more importantly, how it shows up in the numbers. Their new report on "The New Era of Efficient Growth" (link below) is a must-read. I've written a lot about how to help your team become more data-driven. It starts with selection - picking just a few metrics that matter most. Their "Enterprise 5" on pg 16 of the report is the perfect example of this kind of selection, and the type of semi-courageous stance-taking that solid strategy is built upon. "If you only track a couple of numbers," the report implies, "Choose these." Maybe these are the right metrics for your company. Maybe there are others - like opportunity creation, win-rate, quota attainment, profitability, etc. - that matter more for you and your team right now. But there's something powerful and clarifying about taking a stance, elevating a handful of numbers, tracking them religiously, and using them as the rubric to honestly and objectively answer the most important question of all: "...Are we ACTUALLY improving?" The benchmarks in the report are great. We're big fans of ARR/FTE and track it for all our companies. But the more subtle, more philosophical point here - that a handful of numbers, carefully chosen, can crystallize how your business is performing (and what it might actually be worth) - that's the most important takeaway, and the one worth thinking more about. Kudos to Christine and the team - I'm a big fan of your work!

I prepared for a crucial meeting for a few weeks and yet... Failed to deliver. SaaS win rates range from 15% to 35%, highlighting the role of failures in our growth. Each meeting matters, and my pursuit of excellence remains unwavering. Remember, failure is a stepping stone to success. #SaasSales #SalesExcellence #WinnerMindset

Mark your calendars for the final webinar in our exclusive Chief members' series on Thursday, September 7th at 5 PM EST! Join Eric Crews and Sheila Akbar, PhD as they demonstrate how a scorecard can help your company achieve big goals through consistent, repeatable measurement. You’ll learn: ✅ What’s a scorecard, and why does it matter? ✅ How to structure and use a scorecard ✅ Choosing the right metrics for your scorecard Secure your spot for part 3 now by registering on the Chief events page. #Chief #OKRs #Scorecard #MeasureWhatMatters

This recognition is especially near and dear to my heart. I have been at Calix nearly 17 years and along the way there have been many hard and frustrating times. But as a team and a company we have had amazing focus on the destination which is now paying off in so many ways. Our BSP customers of ALL sizes are seizing this moment—and winning big. How? They are leveraging the Calix broadband platform and our growing portfolio of managed services to simplify their business, excite their subscribers, and grow their value. When Calix customers win, we win. That’s why I’m proud to share that Calix debuts on Fortunes 2023 “100 Fastest-Growing Companies” List for our consistent and significant growth in revenue, profits, and stock returns over three years. This win showcases: ✅Customer profitability and success with companies like ALLO Communications, Hunter Communications, Lumos, United Fiber and Tombigbee Fiber achieving ongoing financial success and inspiring Net Promoter Scores (NPS). ✅Consistent growth for Calix shareholders with each quarter as Calix continues to improve across four measurable objectives: deliberate revenue growth, gross margin expansion, disciplined operating expense investment, and ongoing predictability. With the revenue guidance included in our October 23, 2023 stockholder letter, Calix is on track to organically grow annual revenue past $1 billion in fiscal 2023, a milestone that only 1 in 400 companies achieve. Learn more about the ongoing success of our customers and our award-winning growth. 🔗http://ow.ly/ZEtu1050PWs

My heart is SO FULL! 💜💜💜 THANK YOU to everyone that signed up to get your hands on my FREE guide yesterday! (The guide is now in your inbox) I AM SO EXCITED TO OFFICIALLY LAUNCH!!!! 📈 Unlock Your Revenue Potential in QBRs with my FREE Guide! 🚀Are you tired of the struggle to upsell during your QBRs? As a dedicated CSM, I understand the challenges you face in meeting NRR and GRR targets. But guess what, I am here to help you with all my tactics and secrets in one comprehensive guide! Introducing my game-changing guide, "Unlocking Revenue in a QBR" 🎉 This guide is made to help you maximize revenue opportunities, prioritize customer outcomes, and reclaim precious hours in your day. No more firefighting or second-guessing your strategies. My guide is packed with real-life tips and tactics that will empower you to confidently unlock revenue during every quarterly business review. 💪 And the best part? It's absolutely FREE! 🎁 Click the link in the comments below to get instant access to my FREE guide on unlocking revenue in a QBR. Remember, success starts with knowledge. Give yourself more power with the tools you need to thrive as a CS Pro! 💼💰 _________________ #customersuccess #csm #SaaS

Aileen Lee coined the term “Unicorn” 10 years ago and at the time there were only 39 companies that qualified and now there are more than 532 across a wide array of sectors (vertical saas has since come into fashion). However, more than 62% are ZIRPicorns. If you’re feeling the explosion of companies was heavily weighed by the Enterprise you are not wrong. A decade ago there were only 15 Enterprise companies in the club and today there are 416. This has been led by predictable growth rates, easily measurable CAC’s and companies tend to have a rather sticky client list (even in today’s environment).

Absolutely agree! Effective QBRs hinge on being customer-centric. By treating these sessions like discovery, and bringing what we know about the customer's goals and challenges into every conversation, we transform QBRs into strategic, genuinely valued sessions rather than just another routine presentation.

Dive into the data-driven insights from The JOLT Effect to understand how fear of making a bad decision impacts sales. Josh Weckesser shares some of his key takeaways from the book below. Get your copy of The Jolt Effect here: https://lnkd.in/e8A-yiTm #SalesBooks #GameChanger #SalesExcellence #TheJoltEffect https://lnkd.in/etmrZTBz

🚨 QBRs 🚨 We are thrilled to announce our upcoming session focused entirely on Quarterly Business Reviews (QBRs), happening next Thursday. This event is designed to provide valuable insights and strategies to help you master the art of QBRs and drive your business success. Why Attend ❓ ✔ Align Goals: Essential for aligning organizational and team objectives. ✔ Review Performance: Assess successes and areas for improvement. ✔ Strategize for Future: Develop actionable strategies. ✔ For All Levels: Beneficial whether new or experienced with QBRs. ✔ Expert Insights: Learn from experienced professionals. ✔ Maximize Reviews: Get the most out of your quarterly reviews. 🗓 Date: Thursday, May 23rd ⏰ Time: 8am PDT | 11am EDT | 4pm BST 💻 Location: Online (join from anywhere!) [Sign Up Now] We look forward to seeing you there and helping you take your QBRs to the next level! 🏁 #QBR #BusinessStrategy #PerformanceReview #GoalSetting #FuturePlanning #ProfessionalDevelopment #ExpertAdvice #Webinar #OnlineEvent #LearningOpportunity