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Answering all questions, providing the necessary information, and solving any problem constitute good customer service, but you need to establish effective processes to make it efficient. Taking care of and providing good service to consumers is essential for the success of any business because, in addition to improving customer satisfaction, it also increases brand loyalty. A customer service process can be simple or complex, depending on the operation of your company. But what is a customer service process exactly? It is a set of stages or steps that a company establishes to deal with questions, requests, complaints, or problems that users may have. This process dictates the direction necessary to provide a quick and consistent solution. The phases or stages implemented in this process must be simple and fluid since their objective is for the client to feel accompanied, listened to, and receive a timely response. It starts with the contact, goes through receiving, classifying, and registering information from a customer, and ends with providing a resolution. It is important to provide information and answers to general or recurring questions about your company, products, services, or processes (via a knowledge base platform, FAQs, your own library of articles, etc.). This way, you will give users or customers the option to access that information to find what they are looking for. Additionally, you only channel the most difficult cases to your customer service team without overwhelming them. #customerserviceproces

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