YRCI’s Post

'Soft skills are the new currency in the workplace.' We are delighted to witness our team's dedication to honing these invaluable skills during our recent training session! The session, conducted by Soft Skills Development Coach Deepali Gandhi focused on polishing the team's corporate etiquette in various scenarios to enrich professional lives. Their enthusiasm truly made the session a resounding success. Additionally, the training empowered them to apply these skills towards making the customer experience better, showcasing our commitment to exceptional customer service. #SoftSkills #WorkplaceSuccess #TeamDevelopment #TrainingSession #SoftSkillsDevelopment #Teamwork #SuccessInWorkplace #TeamDedication

At Compass Experience Labs we believe in continuous learning and upskilling for our entire workforce (and I may be biased but I believe we have the best content and training team in the business💡). Here's our 2nd quarter lineup: A Guide to Empathy at Work Managing Workplace Stress Customer Communications Essentials Soft Skills Training Building Customer Rapport The Power of Critical Thinking What else would you add?

And done - just submitted my final presentation /materials for my session "A coffee to go for a more sustainable learning (or should we say transfer) culture" at the upcoming Kirkpatrick Summit organized by Kirkpatrick Partners, LLC (https://lnkd.in/g6GXX84j). The key question of my session is "Is transfer just a nice-sounding buzzword or are transfer expectations matched by concrete actions?" We know from signal theory that organizations often say one thing and do – or signal with their actions –quite another (whether consciously or unconsciously). So in this interactive session we will take a critical look at various signals that, intentionally or not, indicate to anyone involved in company training whether transfer is a nice-sounding buzzword or a clear expectation. One of the signals that weakens transfer expectations in the organization is linked to the way we design our program evaluation surveys. When we evaluate satisfaction , we signal "Our goal is to make you happy." When we evaluate utility and effectiveness, the signal is, "Our goal is for you to apply what you have learned to your work." So I designed a little activity where session participants get a chance to move from satisfaction –oriented questions, items and rating scales… to utility-oriented questions, items, and rating scales. If you are not able to join the summit (PS: there are virtual tickets as well) and would like to learn more about transfer-oriented survey design, do leave me a comment and I will share with you some of my favourite transfer-oriented questions along with some evaluation form samples. #transfereffectiveness #trainingeffectiveness #trainingevaluation #surveydesign #learninganddevelopment #kirkpatrick

"Research into human behavior change suggests that, in order to impact capability in real, measurable terms, we need to rethink how we typically design and deliver training. "The interventions which we use most frequently to behavior change - such as video + quiz approaches and one-off workshops - have a negligible impact on measurable changes in human behavior. "For learning professionals who want to change how their learners think and behave, this research shows conclusively the central importance of: + Shifting attention away from the design of content to the design of context. + Delivering sustained cycles of contextualized practice, support & feedback. "In many ways, the biggest challenge we face is not understanding what interventions to design to optimize impact on employees and business goals but how to deliver those interventions well at scale."

Unfortunately a lot of modern learning design is determined by 2 factors: 1) how we have been doing it 2) what fits time and budget. The science says different! The way we have been typically delivering development doesn't work and for the second point - you can align with the science, actually have an impact and make it cost effective. Seriously!

##Beyond Smiley Sheets: Unlocking the Power of Kirkpatrick's Model for Training Evaluation 🎯 Colleagues, let's talk about the gold standard in training evaluation: Kirkpatrick's Model! It might feel a bit old-school, but this 4-level framework remains a powerful tool for measuring the true impact of your L&D programs. Here's why it's worth revisiting: **Level 1: Reaction (Did they like it?) 😁** Sure, smiley sheets are easy, but dig deeper! Ask open-ended questions to gauge learner engagement and initial knowledge gain. **Level 2: Learning (Did they get it?) 🤔** Move beyond rote memorization. Use assessments that test comprehension, application, and problem-solving skills. **Level 3: Behavior (Did they use it?) 💪** The real test! Observe on-the-job application of skills. Set up coaching programs or buddy systems to reinforce learning. **Level 4: Results (Did it make a difference?) 📈** This is where the magic happens! Track metrics aligned with your training goals: increased sales, reduced errors, improved customer satisfaction. **Kirkpatrick's beauty?** It's a **holistic** approach. By evaluating all levels, you gain a complete picture of your training's effectiveness. Here's the kicker: use the data to **continuously improve** your programs! 🔄 **Let's ditch the "spray and pray" L&D and embrace data-driven training that delivers results!** 💯 **What are your experiences using Kirkpatrick's Model? Share your insights in the comments!** 👇 #KirkpatrickModel #TrainingEvaluation #LearningandDevelopment #LandeD #DataDrivenLearning #TrainingResults #EmployeeDevelopment

Real-world practice matters a lot if you want to develop top skills in your reps. Here are some of our favorite ways – but what are yours? Let us know in the comments. 👨🏫 Actively participating in their learning process to better identify their strengths and weaknesses and ensure they get the targeted support they need to improve. 🗃️ Provide concrete examples from real situations (you've surely dealt with them all by now?) because this helps reps understand the practical application of their skills so they can handle similar scenarios. 🗣️ Let them role-play with you – or with a rep who's already comfortable in that situation – to provide practice in a safe environment and receive immediate feedback and refining of their techniques. 📊 Help them review and analyze their performance in real-world calls to help them reflect on the experience, consider other possible ways to do it, and continuously improve their approach. #Practice #Skills

Reframe your CHALLENGES by turning them into OPPORTUNITIES. Say hello to the power of "How Might We..." I had the pleasure of learning from facilitation expert Rebecca Courtney who works at AJ&Smart yesterday in a webinar featuring their go-to workshop ➡️ the Lightning Decision Jam. She covered how to become a PROBLEM-SOLVING expert in 90 minutes if you follow their LDJ workshop framework. I won't go into all the steps, but I will highlight the "How Might We..." because it's a powerful mindset-shifting exercise. But first, what do I mean by "How Might We..."? 👉 How Might We (HMW) is a design thinking method that allows us to reframe problems as possible solutions. It's the bridge between the DEFINE and IDEATE stages of the design thinking process. 5 Tips for Writing Effective HMWs: 1️⃣ Base HMWs on Uncovered Problems: ↳ Craft HMWs based on specific findings from discovery research to address root issues. 2️⃣ Avoid Solution Suggestions: ↳ Frame HMWs without implying specific solutions to broaden the range of ideas generated. 3️⃣ Keep HMWs Broad: ↳ Ensure HMWs are broad enough to inspire various solutions but not so broad that they lose focus. 4️⃣ Focus on Desired Outcomes: ↳ Center HMWs on desired outcomes to address root problems rather than symptomatic issues. 5️⃣ Phrase HMWs Positively: ↳ Formulate HMWs using positive action verbs to encourage creativity and generate more ideas. In the example from the webinar, one of the listed challenges was “lack of knowledge sharing.” In the HMW exercise, the problem was reframed as a question: “HMW improve knowledge sharing within our company?” Now, from this more positive position, the team can ideate realistic solutions. Pretty cool, right? . . . #facilitation #workshop #workshopfacilitation #problemsolving #HMW

Real-world practice matters a lot if you want to develop top skills in your reps. Here are some of our favorite ways – but what are yours? Let us know in the comments. 👨🏫 Actively participating in their learning process to better identify their strengths and weaknesses and ensure they get the targeted support they need to improve. 🗃️ Provide concrete examples from real situations (you've surely dealt with them all by now?) because this helps reps understand the practical application of their skills so they can handle similar scenarios. 🗣️ Let them role-play with you – or with a rep who's already comfortable in that situation – to provide practice in a safe environment and receive immediate feedback and refining of their techniques. 📊 Help them review and analyze their performance in real-world calls to help them reflect on the experience, consider other possible ways to do it, and continuously improve their approach. #Practice #Skills

💫 New Thursday, new #throwback blog post, about a topic that is still very much on the menu: the 'everyday facilitator'. Like: we don't always need a facilitator to come and 'save' our meetings, we can do it ourselves, that's the beauty of #ProcessLiteracy. And it's not only beautiful, it's almost imperative - we NEED to cultivate our facilitative skills. 🤩 This post here is a little dated 🙃 but re-reading it, I also appreciate that it is also the genesis of my choice to work with clients that have some level of process literacy. Anyhow, let's all cultivate our inner, everyday, facilitator. 🥳 🤗 That's also something I'm working on with Nadia von Holzen for an upcoming training course - more about this soon! And of course that's speaking directly to the training courses I'm currently rolling out: (https://lnkd.in/ewrguaUy) But for now here's the blog post: 🤓 (2-minute read) https://lnkd.in/gdnJfYB