Earlier, people preferred hiring an experienced individual in CS with several years of experience. Hiring someone without CS experience was discouraged, and caution was advised against hiring individuals with experience in a different customer segment. 💡 This article by SaaStr suggests taking more risk with the CS hire: 💎 Focusing on someone who loves working with customers, is driven, and has vaguely relevant experience 💎 The first CS hire should be someone customers deeply trust to solve problems, not necessarily an upsell expert 💎 Early-stage startups need hands-on problem-solving capabilities, focus on people who have this skill Have a look at this interesting article 👉 https://lnkd.in/d229hDt5 #CustomerSuccess #CustomerExperience #CustomerSuccessManager
