Zendesk reposted this
Great to see Zendesk's Jason Maynard in CX Dive discussing the transformative role of generative AI in shaping customer experiences, specifically when it comes to blending powerful AI with human insight. As Jason explains, we hear our customers ask: “How do I deploy AI in a way that still feels human and contextual, but can be real time?” There is not a one-size-fits-all solution; everyone will have a different path. Figuring out where AI works best requires a thoughtful approach to how the technology integrates with work. The good news is it’s worth it. There’s real value to be found for everyone—no matter where they are in their AI journey. Our customers are getting tangible benefits from AI, in both the experiences they’re delivering to customers and their business. We are committed to leveraging these advancements while maintaining a core focus on the human element of every interaction – a key part of achieving our mission to power exceptional service for every person on the planet.
