According to our Zendesk #CXTrends Report 2024, 69% of organisations believe #generativeAI can humanise digital interactions. Read our blog to learn how #ZendeskAI can make CX more authentically human: https://zdsk.co/3JY7srH
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Yesterday, I posted an introduction to our CX trends report. Today, I am going to unveil 4 of the 10 new key trends Zendesk identified that every CX leader and CX connoisseur needs to know 🌟. They are boxed into 3 categories: AI & Intelligent Experiences 💡, Data & Trustworthy Experiences 🔐, and Next Gen & Immersive Experiences 🌐. In the AI & Intelligent Experiences, we have identified 4 key trends: 1️⃣ Generative AI will accelerate the delivery of a more humanized journey that feels personable & interactive 💬. 2️⃣ Chatbots are rapidly transforming into digital agents that have the capacity to do more 🤖. 3️⃣ Disconnect grows between CX leaders and agents on everything related to AI; strategy, tools, and role impact 📊. 4️⃣ AI transparency and decision-making are now the rule, not the exception 🛡️. In the thrilling world of AI and Intelligent Experiences, we're witnessing a rapid transformation fuelled by AI advancements, shaping a future of enriched and intelligent customer interactions 🚀. Consider these significant insights: 📌 68% of CX leaders assert that organizations must adopt emerging AI technologies to remain competitive 🏆. 📌 53% of consumers expect that their preference will shift towards engaging with advanced bots over humans in the not-so-distant future, particularly for quick and immediate responses ⏱️ 💣 . This evolution in AI is a significant shift in how we experience and interact with technology and customer service teams. As we are all exploring the evolving landscape of AI, it becomes evident that our focus extends beyond technology. We need to create experiences that are meaningful, transparent, and deeply personalized for our customers ❤️. Stay tuned for more... #CustomerExperience #CX #AIInnovation #AI #CustomerService #DigitalTransformation #CXLeadership #TechTrends #CXTrends https://lnkd.in/dYQWtXHU
How chatbots are evolving into AI-powered digital agents | Zendesk #CXTrends 2024 report
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#himss24 is abuzz about the potential of #ai and #genai in #healthcare. Brace yourselves, because the momentum is only going to gain steam from here. Feeling a bit out of the loop on all things AI and genAI? No problem! Get smart on genAI while you're getting your steps in on the show floor. Tune into to this episode of Forrester's The CX Cast, featuring the one and only marvelous Martha Bennett. She breaks down concepts like LLMs and probabilistic models with finesse. #generativeai #cx #healthcaretechnology
This week emerging tech guru Martha Bennett joins us to unpick how #generatieveai actually works. She breaks some complex technology down to help #cx leaders understand what they need to know to talk to their technology counterparts. Thanks as always to co-host Angelina Gennis and producers Eleanor Theriault and Julia Swerdlow.
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🥁Experience a journey of innovation as we proudly welcome Rezo.ai as our Official 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗣𝗮𝗿𝘁𝗻𝗲𝗿 for the upcoming "𝟭𝟳𝘁𝗵 𝗘𝗱𝗶𝘁𝗶𝗼𝗻 𝗖𝗫 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗦𝘂𝗺𝗺𝗶𝘁 & 𝗔𝘄𝗮𝗿𝗱𝘀 𝟮𝟬𝟮𝟰 ." 🗓️Date - 𝟭𝟯𝘁𝗵 𝗦𝗲𝗽𝘁𝗲𝗺𝗯𝗲𝗿, 𝟮𝟬𝟮𝟰 📍Venue -𝗧𝗮𝗷 𝗠𝗚 𝗥𝗼𝗮𝗱, 𝗕𝗲𝗻𝗴𝗮𝗹𝘂𝗿𝘂 Rezo.ai is an autonomous platform that revolutionizes contact center operations with AI-powered solutions and real-time support. With their suite of products, including Engage AI, Analyze AI, and Agent Assist, they empower organizations to streamline customer interactions, enhance agent performance, and optimize business functions for greater efficiency and success. Rezo.ai products enable multi-lingual customer conversations, automated tagging, accurate speech-to-text conversion, SOP-driven audits, and more, all powered by their deep integration with LLMs and data analytics. With Rezo.ai, enterprises can achieve higher productivity, increased revenue generation, overhead reduction, and uncover valuable insights into customer interactions. To know more visit www.rezo.ai Join top industry leaders at the summit as we tackle crucial cx aspects, navigate evolving customer expectations, and drive the paradigm shift towards unparalleled customer experiences. 🚀 😉𝘾𝙪𝙧𝙞𝙤𝙪𝙨 𝙖𝙗𝙤𝙪𝙩 𝙩𝙝𝙚 𝙝𝙪𝙨𝙩𝙡𝙚 𝙖𝙣𝙙 𝙝𝙚𝙖𝙧𝙩 𝙩𝙝𝙖𝙩 𝙙𝙧𝙞𝙫𝙚 𝙩𝙝𝙚𝙨𝙚 𝘾𝙓 𝙄𝙣𝙣𝙤𝙫𝙖𝙩𝙤𝙧𝙨? 🌐Register now to learn more : https://lnkd.in/dwTGQccR 📞Contact Us - +91 8080160000 or 📩 Mail us at linda@ubsforums.com / mary@ubsforums.com #UBSFCX #CXStrategySummit #CustomerExperience #cxstrategies #ML #cxinnovation #DigitalTransformation #Innovation #networking #CXO #CustomerEngagement #cxinsights #customerfirst #GenAI #ubsforums
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BPO Services | Customer Excellence | User Experience | Artificial Intelligence | CRM | Marketing Automation
🚀 Embracing the Future: Human-AI Synergy in CX 🚀 In today's rapidly evolving business landscape, it's paramount for companies in the CX space to recognise the power of blending human expertise with cutting-edge AI technologies. The goal? To create an unparalleled experience for both employees and customers alike. The equation is clear: EX (Employee Experience) = CX (Customer Experience). It's not just a catchphrase, but a fundamental truth. Empowered agents armed with the right tools in the contact center translate directly into exceptional support for customers. Let's debunk a myth: Technology isn't here to replace humans; it's here to amplify their capabilities. The most successful companies will be those that understand this shift and leverage the best tech solutions to elevate their client relationships. It's time to break free from outdated preconceptions and embrace innovation. I'm thrilled to see organisations like Assist Digital leading the charge, providing unparalleled CX solutions and tech to their clients. Their forward-thinking approach underscores the critical importance of this human-AI synergy in the CX space. I'm looking forward to see how this technology trend will reshape the CX landscape. #CXTransformation #HumanAISynergy #InnovationInCX
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Digital & Traditional Marketing Consultant | Technology & Business Consultant | Marketing Content Developer | Writer | Serial Entrepreneur | Real Estate Entrepreneur | Investor | Business Partner | Venture Capitalist
Designing Your AI-Ready Business A blueprint for success Technology has always been at the forefront of human creativity, ingenuity, and resilience. Numerous technological waves have swept our world, making a splash throughout history, creating new industries, defining new business models, and ultimately reshaping how we interact with the world around us. An exciting technology wave is well underway and is about to crash against our Customer Experience (CX) shores with full force. The new age of artificial intelligence has arrived — a technology super-wave that comes with consequences that are far-reaching for the CX space and beyond. AI is the long-awaited CX alchemist, conjuring up an entirely new world of possibilities of how technology and customer service can be melded together, and it is enabling the future of CX today Credit: NICE #cx #cloudcomputing #it #technology #debadipb #profitsolutions
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The combination of GenAI and "platformication" (bringing together multiple technology solutions) optimizes operations and enhance customer engagement across industries. This integration streamlines workflows, democratizes access to insights, and accelerates the delivery of consumer-centric solutions. This synthesis enables organizations to adapt rapidly, ensuring scalability and boosting innovation. #ArtificialIntelligence #GenAI #Innovation #CustomerExperience https://lnkd.in/eW_JHkJa
How The Convergence Of Platformication And GenAI Are Revolutionizing Industries
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NEW CX REPORT: How to use the strength of generative AI to improve the Customer Experience This exclusive report looks at discussions that took place during a recent CXFO Leaders Summit where attendees debated the topic of technology and AI at the service of empathy and efficiency, and how technology, such as ChatGPT, should empower your people to deliver the experiences your customers need. This report gives an in-depth analysis of the discussions that took place, the learnings and key takeaways from the attendees, and the future of GenAI and ChatGPT in the CX and Contact Centre industry. Read on to find out how GenAI can empower your business and your CX and Contact Centre strategy: https://bit.ly/4bViL0R Want to find out more on this topic? Join us on 18th April for our next AI-focused Leaders’ Summit: https://bit.ly/3wyER9d This report from the Customer Experience Foundation is in partnership with event hosts and CXFO Foundation Partner Teleperformance. #cx #cxreport #contactcentres #cxwhitepaper #AICustomerService
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The future of #CX is human-led and tech-infused! Our latest survey highlighted business decision-makers, and nearly half say that technology following a human-in-the-loop model would improve CX at their company. In a similar survey featuring customers, survey data shows this is critical: more than 1/3 of customers say that being unable to speak to a person when they have a complex issue drives them crazy. Read the survey results to understand how business leaders and consumers agree that humans leading the way with AI is a win-win: https://bit.ly/3FOwA2n
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😨 How can enterprise leaders effectively handle 400+ billion #CustomerSupport calls that come in every single year? Dive into this exciting conversation with Raghu Ravinutala & Julian Lee as they explore all things customer support! Learn the story behind Yellow.ai's 10x growth in North America driven by enterprises choosing our #SupportAutomation solutions to bolster their call centers and enhance customer & employee interactions, ultimately yielding superior outcomes and ROI. Click the link to watch the full episode! Featuring Julian Lee, TechnoPlanet (Publisher of eChannelNEWS) Raghu Ravinutala, CEO & Co-founder, Yellow.ai #generativeAI #AIchatbots #Voicebots
Yellow.ai brings fully-autonomous customer service to North America | Watch NOW
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The human experience is crucial for building strong organizational relationships in the digital age. GenAI enhances this experience by providing conversational interfaces that simplify information retrieval and decision-making. This approach boosts productivity and fosters positive interactions, making technology more user-friendly and helping build stronger customer relationships. #iworkforComcast #GenAI #ArtificialIntelligence #DecisionMaking https://lnkd.in/gCbcfQVU
Unleash the Heart and Pulse of the Organization to Cement the Digital Relationship
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