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If you’ve seen restaurant news lately, you know that Chili's is crushing it. The atmosphere they’re creating and the way they’re engaging guests is truly incredible. We’re proud to play a small part in that. On the Bloomberg Intelligence "Choppin’ It Up" podcast, Chili’s CMO George Felix shares the value we’re helping create for their guest experience: making payments more convenient and collecting insightful guest feedback from millions of surveys they use to hone in their experience. ▶️ Press play to listen Check out the full podcast here: https://lnkd.in/erujvWtB #ziosk #chilis #bloomberg #restaurantnews #restauranttech #guestexperience

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Transcript

Now though, like, you know, with, with the Ziosk we've just rolled out into our restaurants, you know, we, we see a couple, a couple big advantages. 1 I think just the, the, the device itself, I think feels, you know, very, very modern, very, you know, intuitive for our guests to use. You know, the, the big advantage that we think those table top devices give us is, is payment for sure. It's a great experience for the guests. It's also great for our team members that, you know, it takes some of that friction out. You know, I don't know about you, but when I'm out. Fighting with my family, there's a point of there's a point where it's like it's time to go. You don't want to be, you know, waiting for, you know, waiting for the server who might be working with, you know, a few other tables you can kind of control then that last part of the meal and and kind of go on your own terms. We obviously also get, you know, a ton of great feedback from our guests just through the surveys that that that device offers through the payment process. And so, you know, I was shocked at how many services we get millions and millions of. Of of surveys, which are far more than you'd get on like in my past world where you know you'd ask people to fill out a survey on a receipt. You just don't, you just don't get as much engagement on that.

Vice President, Marketing

1mo

What an honor to be back at Chili’s, contributing to their vision of making everyone feel special and making the experience fun and frictionless. Love this!

Urgency Unlocks Success! Vice President of Strategic Initiatives @ Ziosk

1mo

The word that jumped out at me was "friction". Removing friction in an environment where speed is so important enables to guest to capture extreme value. George Felix understands what it means to meet the customer where they are. Remove the pains and enjoy the gains. 😅

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