Zoom’s Post

Want to see the big picture of your customer experience? 💡 Forrester's Joana de Quintanilha describes a Journey Atlas as a 'catalog' for your entire customer lifecycle. It's key to identifying the strategic touchpoints that drive satisfaction and loyalty. Just like you need both a city map AND a detailed street guide to navigate, customer-obsessed companies need both a 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗔𝘁𝗹𝗮𝘀 AND individual 𝗷𝗼𝘂𝗿𝗻𝗲𝘆 𝗺𝗮𝗽𝘀 to truly understand their customers' experiences. 🗺️ We explore the concept of Journey Atlas and journey framework in more detail on our blog 👉 https://lnkd.in/d2tP7PEa #JourneyManagement #JourneyAtlas #CXTransformation #TheyDo

Throughout the year, we engaged in conversations with numerous CX and Customer Support leaders from prominent brands across various industries. From our research study on the state of customer support involving 200 customer support leaders, seven prominent themes emerged, providing valuable insights into the current trends in the field. Read our blog to deep dive into these themes: https://lnkd.in/ggZR5iBW

Gartner examined more than 6,000 customer journeys to understand customer behavior, preferences and expectations around CX. A key issue we found: service channel silos often lead to disconnected experiences. Uncover how to create a seamless customer journey by breaking down channel silos with Gartner's new guide.

Unlocking success begins with understanding the customer journey. Mapping this path reveals insights into preferences, pain points, and pivotal moments. Armed with this knowledge, businesses can elevate customer experiences, foster loyalty, and drive growth. Embrace the journey for a customer-centric future. #CustomerExperience #JourneyMapping https://lnkd.in/drMS4VSQ 

Want to make your business stand out?  At Insight6, we know that great customer experiences are key to building loyalty.  That's why we offer our Customer Journey Mapping service – your path to success!  We map every step from start to finish, helping your teams understand your customers better.  Ready to turn your customer experience into a winning strategy? DM me today! #CustomerEngagement #IncreaseSales #BusinessGrowth

𝐈𝐬 𝐲𝐨𝐮𝐫 𝐂𝐗 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐫𝐞𝐚𝐝𝐲 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐞𝐯𝐨𝐥𝐯𝐢𝐧𝐠 𝐥𝐚𝐧𝐝𝐬𝐜𝐚𝐩𝐞? 🤔 Explore the upcoming challenges and opportunities shaping customer experiences in 2024. Discover how to stay ahead of the game and capture your customers' loyalty. 💼💡 #CXEvolution #2024Outlook Read more: https://ow.ly/OR3Q30sA8WJ

💡 In a recent discussion with Shift's Kyle Masterson, our CEO Alexis shared insights on how innovative solutions can transform the customer experience.     According to Alexis, "Opening up data and combining new, more personalised insights to unlock value and create a better customer experience." ✨ See the full sequence here: 

Go into the future of customer engagement with DCXF2024! Our framework redefines digital channels, amplifying customer experiences like never before. With DCXF2024, your organization can create digital journeys that resonate with customers on a personal level🌟 Are you ready to pioneer the next era of customer experiences? Order now and lead the way towards digital excellence: https://lnkd.in/e-tz6p7D #customercentric #digitaltransformations #digitalinnovation

Real-time personalization is the ultimate way to captivate customers and spark their immediate interest! By tailoring experiences throughout the customer journey, businesses today can adapt to evolving customer preferences and behaviors, keeping every interaction relevant and more impactful. Click here to dive deeper: https://lnkd.in/g5QhnW-i

Are you someone who thinks that “seeing consumer data-driven stories and trends leads to a clearer and more accurate picture of the future” sounds like a dream-come-true? Well, your dream will come true with Bond Brand Loyalty ‘s The Loyalty Report 🦄 The dreams that The Loyalty Report makes happen: - It reports trends and insights based on genuine answers of real consumers across the world - It discovers and unpacks problems businesses need to focus their attention and resources on in specific industries and markets - It designs and prioritize actionable solutions to tackle opportunities ahead of competitors - It inspires clients to grow and dream bigger, and is the best unicorn for marketers to keep for 2024 and years ahead 😎