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In this episode of “Patient Centricity,” a ZS podcast based on the book “Reinventing Patient Centricity,” host Victoria L. Summers talks with Sharon (Mandler) Suchotliff, MPH, one of the book’s co-authors, about why patient centricity has become a business imperative. Sharon shares the four I’s that organizations can follow if they want to get there. Listen to the podcast to learn what they are: https://apple.co/4dczsoM #PatientCentricity #PatientJourney #ZSpodcast

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