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Software used to collect direct and indirect customer feedback about perceptions of a brand, product, or service. - Collect and organize customer feedback from one-off or cumulative interactions on multiple channels - Track individual customer behavior and preferences, identify customer segments and patterns - Leverage sentiment analysis and predictive analytics to anticipate behavior and provide actionable insights
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In an era of digital businesses, organizations are taking a strategic pivot to subscription economy. TCS HOBS™ delivers engineered experiences at the intersection of subscription, device, and data. It seamlessly integrates with existing enterprise platforms enabling digital enterprises to deliver personalized customer experiences, faster product launches, improved cashflows, and optimized overall ecosystem experiences. The integrated platform offers set of business capabilities from product ideation and modeling to customer acquisition, partner management, revenue management, etc. It enables enterprises to embark on a seamless digital transformation journey by leveraging ‘Location Independent Agile’ TM and ‘Machine First Delivery Model (MFDM)’ TM models.
Sprinklr Insights enables organizations to make decisions based on proactive, AI-powered research covering Sprinklr's set of customer experience data across 30+ social channels, millions of blogs, forums & media publications on a single Unified-CXM platform purpose-built for the enterprise.
Sprinklr Social helps users listen, triage, engage and analyze conversations across modern channels. It helps organizations to convert social into a revenue driver and reduce churn by proactively engaging more customers. Sprinklr helps teams across departments and regions collaborate seamlessly for content creation, publishing, customer engagement, research and reporting while maintaining enterprise level governance to prevent any brand crisis.
As customer journeys expand across new and evolving touchpoints, consumer expectations and behaviors can change rapidly—often shifting with each point of contact. That’s why SMG captures + analyzes consumer feedback and behavioral data across all channels—to understand the motivations and meet the expectations of your customers.
Sprinklr Service is a comprehensive, cloud-based, Unified AI-powered Contact Center as a Service (CCaaS) platform that enables customer service agents to seamlessly serve customers across digital, social and voice channels, and empowers the leadership with complete visibility into contact center operations to drive transformation.
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Sprinklr Marketing enables brands to streamline their marketing and advertising operations across the campaign lifecycle without the need for disparate systems, while giving them unprecedented ability to derive insights and optimize their strategies at scale, while ensuring brand governance.
UserTesting is an on-demand human insight platform that quickly gives companies a first-person understanding of how their target audience behaves throughout any experience and why. UserTesting has been named one of the best places to work by: Fortune, Financial Times, Inc. and SF Business Times. To learn more, visit www.usertesting.com. Locations: San Francisco, Atlanta, Edinburgh, and at home anywhere (aka Remote).
Qualtrics CustomerXM (CX) is the world's most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experiences.