Find top products in Speech Analytics Software category

Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. Convin supports omnichannel contact centers and performs quality audits across calls, chats, and emails. It is your one-stop solution to 3X your contact center performance by improving agent performance holistically, boosting customer experience, and increasing your contact center ROI. Our products include: 1. Quality Management System (Free) 2. Automated Quality Assurance 3. Customer Intelligence 4. Automated Agent Coaching 5. Learning Management System 6. Conversation Intelligence Language Support: The system can analyze calls in English, Hindi, Spanish & 70 other languages. Integrations: Convin integrates with your cloud telephony system/ dialer system/ video conferencing platforms to fetch/record all conversations & then analyze them. The system supports both native and custom integrations.

Analyze, automate, operationalize—so you can compete on better customer experience. The Verint Experience Cloud accelerates the pace of XM innovation—holistically and at your speed. Verint Experience Cloud can help you to understand every moment and speed the impact of improved experiences for your customers, employees, and business. Click the link below to learn more.

Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.

Gain actionable business insights with U-Analyze. Apply AI and NLP engines on 100% of your customer conversations for insights to drive agent performance, compliance, and customer experience. Leverage built-in reports and dashboards for agents and quality analysts to understand agent performance and compliance. Audit and analyze the unstructured conversational data to surface up emerging trends and topics driving member calls and interactions for strategic planning and operational improvement, such as identifying member friction points, improving agent sales effectiveness and frequency of competitor mentions, and so on.

Drive better phone interactions with Cogito's AI-powered application that delivers live guidance and behavioral insights.

The CallMiner platform makes it possible to analyze 100% of customer conversations and turn those insights into transformational business change. Analyze interactions at the deepest levels, interpreting nuance and identifying patterns and traits that shed light on new areas of opportunity; Use AI and ML-powered analytics to correlate text-based and audio interactions, even when channels are not integrated; Connect the dots between human understanding and the tangible action required to turn it into business improvement. No other platform delivers the tools and capabilities to drive enterprise-wide value.

Learn more about improve contact center and enterprise performance management with CallMiner Eureka speech analytics software.

Knovvu Analytics offer a better way to leverage customer conversations. The tool transcribes all voice and text interactions and analyzes using advanced emotion detection technology. Through data mining these conversations, brands can discover actionable insights for improving customer and agent experiences.

The Tethr Platform delivers transformational insights for leading enterprises who put the Voice of the Customer at the center of their business.

Nossa inteligência artificial revoluciona a monitoria de qualidade da sua empresa, automatizando até 100% do processo. Com eficiência e escalabilidade incomparáveis, entregamos insights valiosos para potencializar o desempenho do seu time e elevar a excelência a cada conversa.