About
The Chattermill Customer Feedback Analytics Platform helps businesses unlock their customer reality.
Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services.
Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights.
This product is intended for
- Director Customer Experience
- Customer Insights Manager
- Head of Customer Experience
- Director Consumer Insights
- Senior Manager Consumer Insights
- Chief Customer Officer
- Chief Product Officer
- Director of Product Operations
- Customer Insights Analyst
Media
Products media viewer
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Feedback
Chattermill’s Unified Customer Intelligence platform unifies and analyses your customer feedback, support, and conversation data and makes powerful analysis accessible to anyone.
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Analytics
Get deep customer insights with dedicated CX metrics and various segmentation options. Understand the hidden patterns and get to the root of your problems and opportunities. It’s fast and simple for anyone.
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Workflows
With Chattermill Workflows, you’ll get notified when important events happen – think security incidents, payment issues, or shipment slowed – so you can keep your fingers on the pulse.
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Dashboards
Creating a user-friendly dashboard for you and your team now takes seconds. Take your most important metrics, charts, and tables, and add them to your custom dashboard with a few clicks. You can build Dashboards for different areas of your business – CX, support, product, retail stores, just about anything – it's your shared workspace to fuel collaboration.
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Integrations
Connect Zendesk, App Store, or Typeform to Chattermill, so CX, support, and product teams can have a unified view of the voice of the customer. Our platform integrates with over 50+ different sources of customer feedback – think online reviews, support tickets, customer surveys, chat messages, and more.