About
At Deepdesk we develop AI technology that is not aimed at replacing people, but to aid them. Our technology make jobs less tedious by helping to eliminate repetitive tasks. We focus on the contact center space, where we enable contact center agents working within across any channels (chat, email, voice, Messenger, etc.) to reduce the amount of time they spend searching for the best response to a customer query, and providing it to the customer (through typing or speaking).
Because our AI is able to understand customer conversations, Deepdesk’s AI Agent Assist presents the contact center agent with the best possible answer to any customer query, as well as links to related content that may live in their internal knowledge bases, public facing FAQ’s, or any other resource they use. This leads to higher customer satisfaction scores and happier customers. Increased happiness also extends to the agents: a direct result of using Deepdesk is an increase in agent happiness and retention.
This product is intended for
- Help Desk Support Specialist
- Customer Experience Manager
- Customer Service Representative
- Customer Service Manager
- Support Specialist
- Innovation Manager
- Chatbot Developer