About
DigitalGenius is a customer experience automation platform that combines ecommerce AI with customisable workflows and integrations.
With 60+ retail and ecommerce-specific use cases available out of the box, DigitalGenius helps retailers to automate their responses to repetitive customer queries like "Where is My Order?" and returns/refunds.
This results in faster response and resolution times, and frees up agents to deal with more complex queries.
This product is intended for
- Customer Service Specialist
- Ecommerce Manager
- Customer Service Representative
- Ecommerce Specialist
- Director of Ecommerce
- Digital Transformation Officer
- Digital Transformation Manager
- Head of Ecommerce