About
EasyVista Self Help is a powerful self-service platform that enables you to easily create, deliver, and measure knowledge flows that empower employees, customers, and staff to get the answers they need without contacting the service desk.
Going beyond traditional knowledge base articles, EasyVista Self Help enables you to create an interactive knowledge experience that is dynamic and contextualized to a given user’s needs. The knowledge flows allow users to interact the same way they would interact with a human – with a conversational approach – enabling a more engaging experience for the user.
This solution is made for you if you need: IT self-service, knowledge management knowledge base, service portal, chatbot, virtual support agent, omnichannel support, and IT automation.
This product is intended for
- Knowledge Specialist
- Knowledge Manager
- Information Technology Support Specialist
- Remote Support Engineer
- Information Technology Operations Specialist
- Information Technology Manager
- Head of Information Technology
- End User Support Manager
- Director Information Technology Operations
- Knowledge Management Specialist