CCaaS (Omni channel Cloud Contact Center Solution) - Vaani
Call Center Software by eDAS - Eureka Digitisation and Automation Services
About
It has Automation, Custom Workflows, Advanced Analytics, BI Dashboards, Smart Knowledge Board, advanced Quality management system, Self Service Intelligent IVR and Social Media Integrations that deliver exceptional contact center solution. The product name is “VAANI”, which is one of the ‘Best-in-Class’ Omni-channel Contact Center Solutions that completely focused towards boosting Sales and Customer Experience engagement.
a. Bring True Cloud Contact Center experience with full suite of modules.
b. Seamless conversational AI experience on chat & voice
c. True Omni channel customer engagement over Voice, Chat, Email, SMS, Whatsapp etc.
d. Advanced Analytics & Business Intelligent dashboard
Media
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Agent Login
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Agent Dashboard
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Agent Call History
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Live Barging
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Reporting and Dashboards