About
Fluentgrid CRM offers an integrated customer communication toolset for continuous engagement with utility consumers. The CRM features include multi-channel contact center, social media monitoring, push notifications, bulk messaging, chat and voice bots besides Alexa and Google Assistant apps enabling new age digital consumer experience.
Roadmap for this customer experience platform includes robotic process automation to reduce staff attrition on routine tasks and artificial intelligence to stay connected with consumers, just when needed.