About
Fluentgrid CRM offers an integrated customer communication toolset for continuous engagement with utility consumers. The CRM features include multi-channel contact center, social media monitoring, push notifications, bulk messaging, chat and voice bots besides Alexa and Google Assistant apps enabling new age digital consumer experience.
Roadmap for this customer experience platform includes robotic process automation to reduce staff attrition on routine tasks and artificial intelligence to stay connected with consumers, just when needed.
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Fluentgrid Smart Utility Product Portfolio
Fluentgrid Smart Utility product suite is the result of our sustained endeavour at supporting utilities in curtailing their revenue losses, ensuring customer delight and improving operational efficiency. These products are built from scratch for utilities, making them easier to quickly configure and integrate without extensive customization. The product suite has been constantly evolving with field lessons learnt over a period of two decades.