About
Forsta Customer Experience (CX) is used by the world’s leading brands to gain valuable strategic business insights on how to improve their customers’ experiences. With the Forsta CX platform you can gather feedback from multiple channels, digitally crowdsource innovative ideas, run advanced data analysis, up-level your reporting and visualization game and drive meaningful actions with closed-loop feedback. Listen to your customers' feedback at every step in their journey via emails, web pages, text/SMS, in-person, or mobile devices and close the loop at scale.
Forsta is trusted by 2,500+ customers, in over 100 countries. Our experience and research tech is designed to allow organizations to understand the complete human experiences of their audiences.
This product is intended for
- Chief Experience Officer
- Head of Insights
- Head of Analytics
- Head of Contact Center
- Head of Customer Experience
- Head of Customer Success
- Director Customer Experience
- Vice President Customer Experience
- Vice President of Customer Success
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Welcome to the Human Experience
Forsta powers the HX (Human Experience) Platform – a comprehensive experience and research technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), and Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. Forsta’s technology, combined with its team of expert consultants, helps thousands of organizations across a variety of industries.
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Forsta HX Product Framework | The future is human
HX is the full story of your audiences. Gathered in multiple ways, brought to life as broad patterns and personal pictures, shared and understood across your organisation, used to improve performance, and build long-lasting relationships
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Case Study | Forsta and Best Buy
When Covid-19 first hit, customer expectations and priorities changed quickly. With almost 1,000 stores to adapt to a new way of working and figure out which changes would best suit their customers’ needs. With Forsta, Best Buy were able to quickly adapt its feedback process – across all regions and touchpoints. Best Buy combined separate data sets like commentary from the ‘voice’ of the customer alongside sales and CX metrics, delivering them to teams who could act on them in real-time.
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Forsta Dashboard
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Forsta Review Analytics Dashboard
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