About
Deep Review capitalizes on online customer reviews and satisfaction surveys to allow a live evaluation and comparison of the performances of your point of sales network at different customized levels.
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A Customized and Adaptable Dashboard
Define your search filters (period, scope, theme, etc.) and analyze your network’s global performance: - Analyze customer reviews on configurable scopes, - Monitor key customer review indicators, - Identify sources of satisfaction and discontent through sentiment and thematic analyses.
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An Internal Comparator and Competitive Benchmark
Study the competition and analyze where they stand out, from the customers’ point-of-view: - Compare your customer reviews with those of competitors, - Compare of points of sale within your network.
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Analysis and Optimization of your Network Implementation
Analyze the performance of points of sale according to customers’ geographical and socio-professional characteristics.
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Evaluation and Monitoring of your Impact
Analyze and monitor how your actions impact customer experience: - Evaluate the impact of corrective actions by monitoring the evolution of customer satisfaction, the volume of comments, and their distribution by score, - Refine your analysis by setting up a monitoring system for all customer comments, or for specific themes.
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A Response Tool and Alert System for Reviews
Reply to all reviews posted online on the original platform: - Use the natural language understanding (NLU) tool to interpret the intent behind reviews and automate responses, - Set up alerts based on your needs (specific themes, discontent, recency, etc.).