About
HGEM works closely with hospitality companies to measure and improve their guests' experience. Our core services include mystery guest audits, building highly customisable feedback sites, managing online reputation, and bringing all the data together into one, award-winning Guest Experience Management platform – The Hub – which allows for various teams, from operations to marketing, to draw actionable insights that help increase customer loyalty, reach new customers, and ultimately to grow revenue.
HGEM, which stands for Hospitality Guest Experience Management, have made it their mission to empower hospitality companies with data-led insights into their operational efficiency and guest perceptions, which are key to being successful in such a competitive and rapidly changing market, and today work internationally with over 10,000 restaurants, QSRs, pubs, hotels, leisure and experiential businesses and caterers.
Media
Products media viewer
-
The Hub
The only Guest Experience Management (GEM) platform in the market to combine: Mystery Guest Audits, Guest Feedback Sites, Review Management, Delivery Insights and Dish Ratings
-
The Hub
Visualise data with interactive dashboards, graphs and heatmaps to easily identify areas of opportunity and things you're already excelling at. You can cut, segment, filter and export your data almost any way you want with our intuitive, yet sophisticated platform.
-
The Hub