About
MeltingSpot is an in-product Customer Education Platform. We help SaaS companies accelerate customer onboarding and product adoption. At low CS effort.
MeltingSpot provides a comprehensive toolkit to engage customers with forums, webinars, tutorials, online courses, and more – right inside your product.
Bring all your educational content in an Academy or a Customer Community, and help your customers onboard and navigate your product seamlessly.
Stop generic customer education and start delivering the right content to the right user at the right moment.
Unleash the power of digital Customer Success: activate customers 3x faster, cut support tickets by 50% and drive additional revenues.
This product is intended for
- Marketing Manager
- Brand Manager
- Community Manager
- Chief Executive Officer
- Head of Community
- Head of Customer Success
- Customer Service Manager
- Chief Revenue Officer
- Chief Operating Officer
- Product Marketing Manager
Media
Products media viewer
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Lives & Webinars
Stop hosting your customer events off site. Bring your users back into your product for a demo, onboarding sessions, training, features releases and more...
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Forums & Discussions
Build a digital space for your customers to ask all their burning questions, share advice or best practices
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Online Courses
Craft training sessions and certification programs and accelerate your product adoption.
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Knowledge Base
Centralise and organize neatly all the content your customers need to educate and adopt your product faster (video tutorials, articles, customer stories...).