About
Streamline customer service and provide a differentiated, positive experience at every touch point with Sugar Serve, the customer service solution for the customer service heroes.
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Create better customer experiences in the moments that matter.
Engage customers on their terms, empower employees with real-time insights, deliver on promises with operational excellence, and listen to the voice of your customers when you let the platform do the work.
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Connect On Customer Terms
Reply to customer emails and customer support queries with ease. Embed omnichannel customer communications seamlessly into a single service console UI to streamline support, improve customer service experience, and reduce costs.
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Take Your Customer’s Temperature
Know your customer relationships, including their outlook and attitude towards you, while understanding your agents’ demeanor with your customers by using SugarPredict-powered sentiment analysis.
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Deflect Support Calls
Help your customers help themselves with a branded self-service portal and knowledge base. Your customers will get the answers they need, while you minimize costs and avoid support calls.
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View Performance Without Reporting
Identify problem areas long before they become full-blown issues with powerful case tracking and dashboards. Quickly uncover which types of customer service cases require the most attention and gain valuable insight into trends and time-to-response.
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