About
Toku Contact Centre is a bespoke cloud contact centre solution, built for enterprises that lets you create seamless customer interactions with calls, messages and OTT conversations all in one cloud-based contact centre solution.
With our Contact Centre as a Service (CCaaS) solution, you can
- Interact with customers via calls, SMS, WhatsApp and other OTT and in-app channels, while documenting everything from a browser-based CCaaS solution.
- See your Call Centre in Real-Time
- Configure Call Routing, Distribution and Agent Status easily for improved resource management
- Use Whispering, Eavesdropping and Recording for improved agent development and CX
- Supercharge your Contact Centre with our In-App Voice, Campaign Manager, and other communications solutions to provide a seamless customer experience
This product is intended for
- Head of Operations
- Head of Contact Center
- Chief Information Officer
- Head of Customer Experience
- Head of Customer Support
- Head of Customer Service
- Chief Operating Officer
Media
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Toku Omnichannel Contact Centre | Agent View
With Toku’s one-stop agent portal, agents can support multiple inquires from different communication channels, access customers' historical data, and build a complete picture of customers using the same interface.
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Toku Omnichannel Contact Centre | Admin Portal
Monitor and improve your agents’ and contact centre performance easily with real-time dashboards and insightful reports that help you build a seamless customer experience across all channels.
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Toku Omnichannel Contact Centre | Admin Portal
Conduct regular quality assurance checks with ready access to all call recordings in one place. Improving agent performance and ensuring high standards of customer satisfaction are maintained has never been easier.