About
An easy-to-use, omnichannel platform stacked with intelligent features, VCC Live’s call center software is your tool for managing all inbound and outbound campaigns.
VCC Live's goal is to provide a better experience for customers and agents to boost CX and productivity. With higher levels of connectivity and automations, the platform is built to fit the way you work. Our goal is to make the solution truly flexible and self-managed. Most key features, such as IVR trees, or scripts, are editable in real-time, without involving IT or deployment time.
The product is equipped to handle large-scale operations for outbound and inbound through many channels, such as voice, SMS, email, or social. Your campaigns will get a boost through auto dialing, AMD, or phone payments. By implementing IVR trees and smart scripts you will handle more conversations in shorter time. Real-time monitoring and a quick access to recordings will help you keep an eye on what's going on at any time.
This product is intended for
- Call Center Supervisor
- Call Center Director
- Call Center Manager
- Director Call Center Operations
- Head of Call Center
- Customer Service Supervisor
- Head of Customer Service
- Head of Customer Experience
- Head of Sales
- Head of Contact Center
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VCC Live contact center solution
Get a taste of what's it like to use VCC Live and work with its dedicated team that is eager to give your team the right platform to perform.
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Contact Center Dashboard
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Call center scripting tool
Get familiar with how agent scripts are built using VCC Live. Agents can get access to interactive, step-by-step guides, as well as any additional tools they may need during calls, such as CRM access or online maps. Scripts can be edited in real-time without having agents to log out of the project.
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Boosting talk time - predictive dialing
VCC Live's predictive dialer uses and intricate script to maximize the number of simultaneously made calls. The formula behind it recalculates itself multiple times to make sure the highest talk time and the lowest abandonment rate are achieved.
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IVR system - interactive options for your callers
Learn how IVR trees are built using VCC Live. You can give as many options to your callers as you need to boost self-service and ensure calls are routed to the right agent. Options can include client data entered with a keypad, such as order or client ID, to help speed up the process. IVR in VCC Live can dynamically change in real-time based on what the system knows about the caller.
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