Microsoft Teams Contact Center

About

Integrating contact center capabilities into Microsoft Teams has become a common need for global enterprises. That’s why Microsoft Corporation initiated a certification program for Teams Connected Contact Centers. Since January 2021 we are officially the world’s first – and currently even the only – certified Microsoft Teams Contact Center.

Leverage your existing investments in the Microsoft stack and extend the (voice) capabilities of Microsoft Teams to your entire workforce. Route calls directly to Teams powered agents with all our rich features, such as Call recording, Real-time Translation, IVR, Supervisor, Reporting, Wallboards and many more.

Anywhere365 is developed with information sharing in mind. Therefore, it is possible to create an interface between a UCC and any other system. Next to our native integration into Microsoft Teams, we have deep integrations into 30+ CRM and ITMS systems.

This product is intended for

• Information Technology Manager
• Director of Operations
• Director of Information Technology
• Chief Information Officer
• Vice President Information Technology
• Customer Relationship Management Manager
• Contact Center Manager
• Customer Experience Manager
• Head of Contact Center
• Chief Digital Officer