Agilité paves the way for Booking.com’s 800-strong office relocation

The transformation of a three-storey office space into the new home for Booking.com’s ever-growing European customer service team.

PACE is the secret to our success, find out how it helped us achieve our objectives below

Plan

When Booking.com relocated to a new, 6,000 m2 office in July 2019, Agilité was appointed to manage the commercial interiors – with employee wellbeing at the centre of the entire delivery.

Align

This carefully space-planned and expertly-designed Cat B fit-out took four months to complete and comprises a series of open plan offices, collaborative workshop spaces, training rooms, private one-to-one meeting hubs, plus larger conference-suites equipped with state-of-the-art AV and IT equipment.

Communicate

As part of the project brief, Agilité handled construction management, cost planning, internal stakeholder management, permit management, and all necessary local authority/statutory service provider liaison, appointment, and management.

Execute

With employee wellbeing a key priority Agilité also created zen and chill out rooms, as well as games zones to encourage the blend of work and play. A top-of-the range kitchen also caters for the busy team.

"For our new customer service center in Tourcoing, we searched for a fit out contractor that could fit out our space, understanding the local market, as well as being experienced in working with international clients such as Booking.com. Agilité came highly recommended from our consulting team, and we knew immediately from talking to them during our tender process, that they were the right team for the job. Their quote was competitive too. They understood our vision and made us feel like our concerns were their concerns too. The quality of the resulting fit out is fantastic. We are very happy with how the space turned out."

PETER MELS

SENIOR PROJECT MANAGER REAL ESTATE, BOOKING.COM INTERNATIONAL B.V