💥All the New Features You Need to Know About Jira Service Management July '24
Jira Service Management continues to enhance IT service management by rolling out a host of powerful updates every now and then, and as an Atlassian Solution Partner, Clovity is excited to share an in-depth look at these latest advancements that are set to redefine the service management landscape. Their suite of new and improved features places a firm focus on AIOps, asset management, and personalized service delivery. Let's take a look! 👇
New AIOps Capabilities (beta)
JSM introduces ambitious AIOps capabilities in beta, including intelligent alert grouping and the streamlined post-incident review (PIR) creation process. These tools are designed to equip operations teams with AI-driven insights, promoting quicker incident resolution and facilitating continuous learning and improvement from each incident, and we love it because who doesn't love faster resolutions? 😎
Dynamic Asset Management
Display Assets in Confluence: Asset management becomes more collaborative with the new functionality to display and share asset lists from JSM in Conference. This update ensures teams can access up-to-date asset information in a familiar workspace, enhancing cross-team visibility and coordination.
Improvements to Asset Reports: JSM users can now subscribe to receive updates on asset reports and conveniently download them in PDF or CSV formats. This enhancement ensures that all stakeholders have continuous access to the latest asset data insights.
Request Type Templates for Team-managed Projects:
Streamlining the setup of team projects is now easier than ever with over 50 new request-type templates. These templates cater to various functional teams, allowing for quick customization and consistent service request management.
Internal Notes Restriction
The new update allows for the restriction of internal notes visibility within JSM. Project roles or groups can have tailored access, serving as an essential feature for maintaining privacy and security, particularly for sensitive departments.
Boosting Incident Resolution Efficiency
Faster Resolution for Alerts & Incidents: JSM accelerates the resolution process for alerts and incidents with expanded features that integrate on-call schedules and incident management tools, streamlining the path from notification to resolution.
Comprehensive Risk Management for Changes
Expanded Risk Insights for Change Requests: Deepen your understanding of risks associated with changes by utilizing expanded insights, such as deployment and change success rates. This feature also allows for customization to display insights that are most relevant to your organization.
Advancing Automation in Operations
Automated Remediation Workflows: Premium and Enterprise customers can now leverage JSM's new automation connectors and capabilities. These features expedite issue triage and remediation, reinforcing the efficiency of operational workflows.
Configurable Access Controls
Restrict Request Types to Certain Users/Groups: Reinforcing data security and authorization, JSM now enables teams to control who can raise specific request types. This is particularly useful within company-managed projects where confidentiality is paramount.
Deepening Customer Service Personalization
Product and Entitlements for Customer Service: JSM takes personalization to a new level with the ability to link products and entitlements to customer records. This ensures support teams can provide tailored assistance based on customers' specific product usage and service entitlements.
Jira Service Management's latest updates are a game-changer, promoting collaborative efficiency, ramping up security, and delivering next-level personalized support. These fresh features empower organizations to stay ahead of the curve and take control with confidence. For more, check out the formal announcement from Atlassian!
As JSM keeps pushing, we're always excited to see how these new capabilities will help teams crush their service management goals. Stay tuned for more updates and keep rocking your service delivery with Jira Service Management.
Dive into the latest Jira Service Management updates and transform your service delivery. Let's get started!
📞 (925)-264-6360 📧 info-global@clovity.com 🌐 www.clovity.com
Written by Alisha Siddhartha