Building Guest Relationships Always Pays

VR owners/managers who invested in building relationships with guests will come out on top

• Almost everyone in our industry has suffered as a result of the Coronavirus and I know many people are really hurting as they try to keep their business afloat and their bookings intact.
• Guests also know that our industry has suffered badly and are thinking of the impact on individual hosts they have met*
• Loyal guests will want support the professional hosts who are doing the right thing and who excel in providing excellent service and customer care.
• Guests who were treated fairly in any cancellation process will look kindly on the host in rebooking and recommending a host to their friends and family.
• Hosts/mangers who have created a strong repeat business can capitalise/rely on this core following**
• The attitude of guests will pivot even further away from the big hotels to VRs where less people congregate and where personal relationships are built.
• This current experience has for many of us has brought a renewed sense of community, guests feel this too and will want it to be a part of their next trip

* how many messages have you had from past guests asking after your welfare?

**Do you know your repeat/recomendation rate and how might your improve it?