Business transformation strategies you can bank on

Money may make the world go ‘round, but when it comes to banking, people are at the heart of the matter. Financial institutions know the importance of providing customers and employees safe, seamless digital experiences—but new research uncovers the difficulty of delivering on that mandate. In our survey of 1,125 banking leaders from 12 countries, we learned how AI is helping Pacesetters drive value and reduce costs while building trust and keeping people front and center. Dig in!  

High tech, high touch 

How to succeed in the new business of banking

Our research found that only 30% of banks say their current transformation efforts help them keep pace with customers’ digital expectations. Yes, there's plenty of room for improvement, but we've got good news, too. For example, 95% of digitally savvy banks have made considerable progress digitizing risk and compliance systems. Overall, these Pacesetters are racing ahead of the rest. Find out where they’re going and how they’re getting there!  

Financial industry inspo right this way  

Leading banks are betting big on these AI solutions 

Ask any banking leader: Digital transformation is a gazillion times easier said than done. The irony is that the transformation imperative is stronger now than it has ever been, with demand for personalized banking experiences and newfangled competitors nipping at their heels. As a result, today’s banking success requires thinking more in terms of business transformation. To help navigate this shift, Jacquie Hersch shares ways financial institutions can adapt to the demands of rapidly evolving industry.

3 guiding principles for navigating the AI era 

As banks get ready to lead, they need the right guardrails in place 

The historically conservative financial sector isn’t known for its radical innovation agenda, per se. But innovation experts such as John Licata argue that embracing AI is imperative in an industry primed for disruption. Some banks are meeting the moment by using AI to accelerate innovation—but the regulatory concerns are real. Here’s how banks can gain a market edge while staying on the right side of regulations.

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