Enhancing Email Support Efficiency with Generative AI and Automation

In the fast-paced world of customer support, efficiency is key. Our client, facing over 3000 email requests monthly regarding invoice statuses, experienced firsthand the challenges of handling such a volume. Traditionally, their Level 1 support team manually checked each email, a time-consuming task involving cross-referencing in ERP systems to update payment statuses.

Streamlining Processes with Advanced Automation

To address this, our team implemented a cutting-edge solution leveraging Generative AI. This innovative approach automates the process of monitoring the mailbox, categorizing emails, and extracting crucial details like invoice numbers and company names.

 Integration with Workday

The automation integrates seamlessly with Workday. By consolidating the information from these systems, it enables the Generative AI to compose accurate and timely responses. This automation has revolutionized the workflow, slashing human effort by over 60%.

Here is how it works:

 Boosting Intellectual Engagement in Customer Conversations

 This automation not only enhances efficiency but also elevates the quality of customer interactions. By automating routine tasks, human agents are now free to engage in more intellectually stimulating and complex customer conversations. Even emails with missing information are handled, with the system prompting requesters for additional details, reducing the chance of human error.

 Conclusion: A Pathway to Integrating Generative AI into Your Workflows

 This use case showcases the powerful synergy between Generative AI and automation. It's a practical and impactful example of how such integration can streamline processes and improve efficiency. If you're looking to explore how Generative AI can enhance your workflows, our team is ready to guide you.

Talk to our experts to discover the potential of Generative AI in transforming your business operations.