Enterprise AI: Combining IA and Gen AI to Drive Transformation

It goes without saying that artificial intelligence (AI) — generative AI in particular — offers transformational opportunities. And chances are, you’ve experienced its impact firsthand.  

Generative AI is rapidly making its way into everything we do. In fact, IDC states that we’re at an inflection point technologically, socially and economically, coining the phrase “AI Everywhere.” McKinsey & Company even projects that AI could increase corporate profits by $4.4 trillion a year. 

So the promise of AI is undeniable. But how can you fully capitalize on the opportunity it presents? The question becomes more pressing when you consider that roughly half of leaders struggle to estimate and prove the value of AI.  

You must first effectively manage AI’s risks. Let’s explore how an Enterprise AI solution with intelligent automation (IA) plays a critical role in that process — as without it, AI implementation can quickly turn into a costly experiment. 

AI Risks 

The risks of AI have been a central point of discussion for good reason. Unregulated and ungoverned AI can lead to costly compliance challenges, such as: 

• Biased decision-making resulting in unfair or discriminatory outcomes. 

• Incorrect content generation and hallucinations that undermine credibility and trust.  

• Unauthorized access to sensitive information that potentially puts critical data in the wrong hands. 

To safeguard security, privacy and regulatory compliance, organizations need to implement robust checks and balances in their AI processes. And before you can fully capitalize on AI’s potential, it’s crucial to mitigate these risks.  

No success without governance 

While the best intentions and best-laid plans may set you up for success, AI governance isn’t a “set it and forget it” task. It requires continuous oversight. Monitoring AI’s inputs and outputs in real-time ensures the system is performing as intended. Regular insight, action and review are crucial to maintaining compliance and preventing issues from arising. 

And with new regulations being developed, such as the EU AI Act, the time to act is now.   

This is where the fusion of intelligent automation and generative AI creates a winning solution. 

Governance With Enterprise AI 

Enterprise AI is that fusion – combining intelligent automation (IA) with artificial intelligence (AI) to drive successful digital transformation.  

It does so by linking people, technology and AI together to automate and orchestrate processes end-to-end, while also providing a detailed audit trail and guardrails to minimize risk and protect the input/output data from gen AI.  

It’s these features that help ensure compliance, trust and accuracy. 

By bringing existing intelligent automation capabilities closer to AI, you can have greater control over your data and automated workflows by managing how they are processed, secured and stored. It gives you the flexibility and agility to deploy successful enterprise-ready processes, including combining multiple AI solutions without compromising security, accuracy or availability. 

With SS&C | Blue Prism Enterprise AI, place AI securely and safely at the heart of organizations.  

Putting it into practice 

This securely governed methodology and enterprise-grade technology is an approach we inherently believe in. And it’s already delivering results — extending well beyond just benefits in governance. 

Spanish retail bank ABANCA combined gen AI and IA to improve customer experiences, accelerating customer response times by 60%.  

Danica Pension , a part of Danske Bank Group and one of the largest financial institutions in Denmark, is empowering its digital workforce with AI to conduct anti-money laundering (AML) and ongoing due diligence (ODD) related tasks.  

“We experienced an amazing moment when the AML operations department was established, and we were able to incorporate the digital workers into the processes from the beginning. By designing the processes with digital workers in mind from the start, we were able to avoid hiring 50 to a hundred employees.” Eva Liljegren, project manager, process automation, Danica Pension. 

It’s not just our customers who are seeing these benefits; we’re experiencing them ourselves, too. At SS&C Technologies , we’re using Enterprise AI to accelerate our internal digital transformation. Digital workers work with AI to help us process customer credit agreements 95% faster. 

All these success stories support a 2024 Forrester Consulting Total Economic Impact™ (TEI) study of SS&C Blue Prism’s intelligent automation platform, which found that 65% of organizations cite extended value from a unified solution as part of a single vendor software program. 

Harness AI With Confidence 

Organizations experimenting with gen AI should ensure an IA strategy is embedded at the heart of their efforts. Without ongoing, real-time governance and effective large language model (LLM) orchestration, gen AI will fail to deliver the outcomes you’re hoping for and potentially put your organization at risk. 

While the AI landscape continues to evolve, what remains solid is our mature technology built on a stable infrastructure. Our platform empowers you to reliably integrate generative AI into critical business processes, without the constant need for change. You can also maintain transparency and trust in your AI operations by using IA to provide effective governance.  

Learn more about how Enterprise AI is the next evolution.