Exploring Hybrid Unified Communications with Eric Hansen, CMO of Mitel

In the latest episode of my podcast, I dive into the evolving world of hybrid unified communications with Eric Hansen, the Chief Marketing Officer at Mitel. This episode is packed with insights into Mitel's cloud strategies, security measures, and future innovations, making it a must-listen for anyone interested in the future of communication technologies.

Mitel’s Hybrid Cloud Strategy: Flexibility for Today’s Businesses

One of the main topics Eric and I discuss is Mitel’s hybrid cloud strategy. Eric explains how Mitel’s acquisition of Unify has significantly expanded their global reach, now supporting an impressive 70 million seats worldwide. This acquisition allows Mitel to offer flexible deployment models that cater to the varying needs of organizations. As companies today are often reluctant to commit fully to one deployment model, Mitel’s hybrid approach, which includes on-premises, private cloud, and as-a-service solutions, provides the flexibility and control organizations need in today’s rapidly changing environment.

Securing the Hybrid Environment: Mitel’s Cloud Solutions

Security is always top of mind, especially in hybrid environments where data must be protected across various platforms. Eric highlights Mitel’s secure cloud solutions, designed to meet the strictest security requirements, particularly in regulated industries like healthcare. Mitel’s recent announcement of their secure cloud offering—which includes profiles like trusted and sovereign—addresses the critical need for data control. This ensures that organizations can effectively manage security risks while still benefiting from the advantages of cloud solutions.

Enhancing the Productivity of Frontline Workers

During our conversation, Eric and I also focus on the often-overlooked frontline workers, the backbone of many industries. Mitel’s strategic focus on enhancing the productivity of these essential workers, especially in sectors such as manufacturing, healthcare, and financial services, really stood out to me. Their tailored solutions, including virtual collaboration systems that integrate video conferencing, mission-critical communications, and AI, are designed to optimize the user experience—especially in healthcare settings. These innovations ensure that frontline workers have the tools they need to perform their roles more effectively and efficiently.

Mitel and Zoom: A Game-Changing Partnership

One of the most exciting topics we cover is Mitel’s groundbreaking partnership with Zoom. This strategic collaboration aims to deliver unmatched hybrid communication experiences by combining Zoom’s real-time collaboration expertise with Mitel’s advanced technology. I got an inside look at how Zoom will become Mitel’s exclusive UCaaS provider, offering seamless integration and top-tier functionality for customers. The product is set to be generally available by Q1 2025, and the episode provides a sneak peek into these innovative developments that are poised to transform the market.

AI-Powered Innovations Driving the Future

Artificial Intelligence (AI) is another key area where Mitel is making significant strides. Eric shares how Mitel has been quietly integrating AI features to drive everyday value for their customers. From AI-powered bots supporting contact centers to voice transcription and performance management tools, Mitel is leveraging AI to enhance productivity and optimize user experiences. I was particularly excited to hear about Mitel’s NextGen Contact Center, which promises to bring advanced AI-driven capabilities to the market.

Tailored Solutions for Complex Global Organizations

We also explore Mitel’s commitment to creating differentiated experiences for complex global organizations. By addressing the unique needs of various verticals—such as financial services, airlines, and defense—Mitel is positioning itself as a leader in mission-critical communications. The integration of Unify’s 150 years of experience with Mitel’s technology portfolio allows the company to offer tailored solutions that meet the specific requirements of these industries.

Conclusion: A Look Into Mitel’s Innovative Future

In conclusion, this episode provides a comprehensive overview of Mitel’s innovative strategies and future plans. From hybrid cloud solutions and secure data management to AI-driven enhancements and strategic partnerships, Mitel is leading the charge in transforming the unified communications landscape. Whether you’re an industry professional or just curious about the latest trends in communication technologies, this episode is packed with valuable insights that you don’t want to miss.