Gamechangers
Steven Michael Bederman
Inspirational Mentor 🚀 | President at NobelBiz™ | Author 📚 | Podcaster 🎙️ | Titan 100 Colorado
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Latest Contact Center News and Resources
THE national customer service or better known as the BPO industry in the Philippines reached P13 trillion in 2023, nearly 10 percent of the GDP. With many multinational companies outsourcing operations to the Philippines, the demand for scalable and efficient customer service solutions is strong.
A Voice over Internet Protocol (VoIP) telecom system allows contact centers to connect inbound and outbound calls over an internet connection. Unlike the old PBX systems, a VoIP solution requires minimal on-site hardware and provides an excellent, lean, and cost-effective way of handling voice calls, provided the contact center has an internet connection.
NOBELBIZ WEBINARS – UPCOMING
The Future of Lead Generation
Discover the future of lead generation and contact center solutions in our upcoming webinar. Join us to navigate the evolving landscape of 1:1 consent, rising lead costs, and the technological advancements shaping the industry.
The increasing adoption of automation won’t result in a big reduction in contact centre agents until after 2026.
That’s according to new research by Cavell, which found that while companies are rushing to experiment with AI-powered systems, the main focus is on supporting agents with agent assistance platforms, rather than replacing them with fully automated systems.
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You’ll learn about:
• The evolution of call centers as critical hubs for lead generation
• How automation and compliance reshape call center operations
• Best practices for integrating automated systems and maintaining regulatory compliance
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