Healthcare Technology Consulting

There are radical changes happening in healthcare with the emergence of technology solutions and the constant increase in regulations. Concentrix is a global company offering a wide range of services. They create healthcare provider solutions to increase patient satisfaction, the quality of care and efficiency. They offer patient support programs educating and monitoring patients across pathologies, helping increase treatment adherence and long-term management while collecting real-world evidence. They provide prevention and early diagnosis programs with early screenings. Mobile, online and AI-powered solutions allow them to engage patients throughout their journey. Their telehealth solutions increase patients’ access to care, improving health outcomes.

Concentrix offers pharmaceutical consulting for tech-powered outcomes. Integrated solutions can transform marketing, sales and promotional strategies offering patient support. Adverse event reporting systems help ensure safety assurance and compliance. Clinical trial support services assist in patient enrollment and the gathering of patient insights engaging the patient community. Workflows are automated for precise data collection helping increase patient satisfaction.

MedTech solutions such as customer journey engineering help facilitate improved experiences by assisting in the selection of the appropriate medical device as well as product utilization and support. Customer loyalty and health outcomes are enhanced. Innovative technology and analytics improve customer care services. Customer feedback management helps in gaining further insights into the customer experience. Content moderation and management allows for the accurate delivery of reliable information to help clinicians make timely informed decisions.

End-to-end capabilities allow companies to harness data and improve performance. AI and intelligent tools create enhanced efficiency and next generation operations. They strive to transform challenges into success with their consulting services. They are leveraging generative AI to create better experiences and improve resource management.

They transform customer care with AI-powered technologies offering automated, personalized and interconnected service platforms that align with changing market demands. They improve the potential of contact centers by optimizing front-office and back-office processes. They have an innovative solution that integrates data and analyzes conversational insights improving contact center execution.

Concentrix is built on a culture with a commitment to fostering diverse perspectives and offering sustainable business. They have a game-changing mindset offering seamless solutions that are smart and intuitive.

Should you be interested in more information on how your team can benefit from their services please don´t hesitate to contact me at christine@ghioneconsulting.com.