How CLEVR Support Team Drives Digital Transformation Efforts

As organizations navigate the complexities of integrating new technologies, the support department often emerges as the backbone of these operations. It ensures seamless processes, troubleshoots challenges, and provides solutions that drive progress. A shining example of this integral role is the CLEVR Support Team with a series of impressive achievements, they have showcased how a support department can power an organization's digital transformation. 

Embarking on this journey, they've adopted innovative strategies to enhance service delivery and client satisfaction. This commitment to innovation and customer-centricity serves as the segue to their notable accomplishments:  

• Streamlining Processes – The CLEVR Support Portal: One of their major accomplishments was the successful implementation of the CLEVR Support Portal across all CLEVR support departments. This centralized system revolutionized their approach to client service, streamlining processes and enhancing the team's ability to address client needs swiftly and effectively. 
• Dedication to Client Concerns: In 2023, the team proved their commitment to customer service by handling over 5100 tickets (questions, incidents and change requests). This significant increase from the previous year underlines their unwavering dedication to promptly addressing and resolving client concerns. 
• Expanding Capabilities – New Mendix Apps: The department introduced 23 new Mendix apps into their support portfolio and provide extended support to 12 Siemens PLM customers. These additions underscore their growing capabilities and adaptability in an ever-evolving technological landscape. 
• Resilient Team Structure:  The strength of the team lies in its diversity, with expertise spread across four distinct CLEVR offices. Each location - Amersfoort-Netherlands, St. Ingberg-Germany, Hamburg-Germany, and Sandvika-Norway - contributes unique skill sets and knowledge, reinforcing the resilience and capability of the department as a whole. 
• Professional Development - Certifications: On the professional development front, seven engineers earned new Mendix certifications, with four achieving the status of Mendix Expert. These achievements reflect the team's commitment to continuous learning and striving for excellence in their field. 
• Impressive Customer Satisfaction: The department's efforts were recognized and appreciated by their clients, with satisfaction ratings of 8.7 out of 10 and a CSAT of 98%. These impressive scores speak volumes about the dedication and hard work of the support team.

• Successful Upgrade Projects: The support team successfully executed 10 upgrade projects in 2023, further demonstrating their technical proficiency and ability to manage complex tasks. 
• Continuous Learning - Training Sessions: Believing in the power of continuous learning and development, the department conducted 10 training sessions for CLEVR colleagues and customers. These initiatives equipped the team with the latest skills and knowledge, further enhancing their service capabilities. 

The CLEVR Support Team, embodying dedication and expertise, has been instrumental in guiding companies through their digital transformation. Their resilience, diversity, and commitment to continuous learning have been pivotal in managing over 5100 tickets in 2023, introducing new Mendix apps, and executing 10 successful upgrade projects. Their unwavering focus on customer satisfaction underscores their role as trusted partners in the digital transformation journey.