The impact of AI in HR for international business

There’s no escaping the buzz around artificial intelligence (AI) technology. But what does it mean for the HR industry and your day-to-day operations?

Simply, AI has the potential to revolutionize human resources by streamlining your work processes, mitigating biases, and improving your analysis and decision-making capabilities. While certain constraints and vulnerabilities have made some organizations hesitant about embracing AI, it’s only a matter of time before the technology becomes an essential part of business operations. Let’s take a look at the transformative impact of AI in HR, as well as a new generative AI tool for international teams.

Benefits of AI in HR for global operations

Artificial intelligence is meant to augment business operations. In HR, particularly for organizations with employees in multiple countries, AI can simplify global complexities and provide understanding to help make confident employment decisions. Our new generative AI tool, ChatSG, is a prime example this.

Rapid turnaround times

When a company lacks internal resources to navigate local employment and payroll laws, it can be challenging to get the information needed to mitigate compliance risks. Even with an in-country workforce partner, it can take hours—or, if you’re seeking information outside local work hours—days to get a response to your questions. Using ChatSG removes the wait, providing answers to your questions almost immediately. Searching for information on country-specific employment, HR and payroll requirements is no longer a time-consuming task. Backed by the power of AI, you can instead spend your time evaluating and making workforce decisions that will better contribute to your company’s objectives.

Accurate and localized information

Not only can ChatSG give you the most up-to-date information about local laws and regulations, but it can also give it to you in 40 different languages. This is particularly important when you have team members around the world who only speak the local language. When even a slight misinterpretation or misunderstanding could affect compliance and lead to penalties, having accurate and localized information is critical.

Better employee experiences

Employee expectations have shifted over the years. Using AI tools like ChatSG not only can help HR teams better understand employment requirements in different countries, but they can also help provide information on the things like salaries, perks and cultural expectations that make you a competitive employer and lead to better employee experiences. Other types of AI-powered tools, such as internal survey assessments, can help you understand what’s positively or negatively affecting employee morale and make organizational adjustments to address challenges.

Strong decision support

Having accurate and timely information is the foundation for data-driven business decisions. AI-powered tools can help you obtain the information you need, and then help you process it to see trends and opportunities. Some of the types of decisions data from AI tools can help inform include:

• Where to expand or shift operations
• Which markets to focus on for recruiting and hiring specific roles
• Where social costs will be highest

Related: 5 tips for optimizing your global hiring strategy

Adopting AI into your HR department

HR functions like talent acquisition and recruiting, hiring and onboarding can all be improved with AI technology. In particular, ChatSG can help answer your country-specific questions about HR and employment topics—quickly—so you don’t have to comb through large amounts of data or wait for answers as someone does the research for you.

Leveraging our extensive knowledge base and using natural language processing technology, ChatSG provides accurate and up-to-date information in a conversational format. When you need more information or you think of a related question, you can ask follow-ups to gain further understanding.

The use of AI tools to support business activities continues to gain traction, and HR is no exception. ChatSG is just one such tool. But given its wealth of information and the breadth of ways it can benefit HR teams, it’s a powerful one. If you’d like to try it out to see what it can do for your team, request access to join our growing user pool of beta testers.