Les Roches - A World of Hospitality in Your Inbox #10
Welcome to the 10th edition of the Les Roches LinkedIn newsletter: Transformative Hospitality! 🌟
In this August issue, we delve into the latest insights and success stories from the world of hospitality.
From understanding the crucial role of customer service to a restaurant's success to exploring the booming luxury shopping tourism sector, we’ve got you covered.
Les Roches view: great customer service and its role in successful restaurants
Customer service can make or break a restaurant business, according to our Food & Beverage Manager, Xavier Gonet .
Writing in Hotelier & Hospitality, Xavier discusses the importance of the customer experience in restaurants, which is often overlooked in favor of menu or ambiance. According to Xavier, the keys to delivering great customer service are understanding their needs, being respectful, good communication and paying attention to the details.
While there are challenges, such as dealing with difficult customers or complaints, overcoming them can truly differentiate a restaurant from the competition.
Big news in luxury shopping tourism!
A recent article in the Spanish business newspaper El Economista reveals that this sector has expanded by a whopping 164% in just one year! 🌟💼 Contributing to the piece, our CEO Carlos Díez de la Lastra says it will be important for companies hoping to take advantage of this growth to stay ahead of the latest trends, embrace technology and make sure they have the right talent in place.
Introducing João Matos : our new Executive Ambitions series begins with a family man’s journey in international hotel management
Discover our new Executive Ambitions series, in which we shine the spotlight on our Executive program students. Meet João Matos, who is currently in the middle of his Executive Master’s in International Hotel Management. A family man who enjoys getting back to nature, João is looking forward to incorporating the insights he learns in class into his professional life.
Meet Katharina Schlaipfer : a success story from Les Roches’ Executive MBA program! 🌟
Discover how Katharina harnessed the cutting-edge education, global network, and leadership skills gained through the Executive MBA program to achieve exceptional success.
Thank you for joining us on this insightful journey through our tenth newsletter. Stay tuned for more exciting updates as we continue to shape the future of hospitality. Until next time! 🚀