Leveraging Voice Ai For E-commerce Stores

As the digital commerce landscape continues to evolve and expand, businesses are looking for ways to maintain their competitive edge and deliver memorable customer experiences. The go-to for most online stores is Ai technology like conversational or voice Ai.

Today, conversational Ai is no longer a novelty but a key growth enabler that e-commerce businesses and customers love. Ai can improve customer experience, provide personalized recommendations, reduce costs, and increase revenue.

Using a voice Ai like Amazon Alexa or Otter.Ai, you can provide an interactive experience on your website or app that allows users to interact with your brand in an entirely new way. Ai helps you make better use of data to create personalized user experiences and deliver more relevant content to your business.

Streamlining Customer Support

Conversational Ai enables businesses to scale with their teams, alleviating employees from spending hours answering customer questions instead of more strategic tasks.

Customers often ask simple product-related questions that can be auto-solved using conversational Ai. Ai can offer customers 24/7 support and assistance, which is a difficult and expensive task for most human workers. Of course, anything that cannot be answered by artificial intelligence needs to be answered by humans.

Using a voice Ai like otter.Ai, you can transcribe and collect customer support calls, which can be stored and saved as data. Analyze large volumes of data to provide your customers with relevant information. This voice data can be leveraged to gain insights into your customer's behaviors and preferences, which can then be used to personalize their shopping journey and create effective targeted ads.

Ai will learn about each customer’s needs and preferences by evaluating order history. The Ai can then offer shoppers product recommendations and cross-selling options. This leads to increased sales, improved product sourcing, and customer retention.

Interpreting Intention and Inflection

Cutting-edge voice Ai software does not only interpret human speech but can also identify a person's intent or sentiment. Understanding human speech is a miracle on its own, but as NLP and ML software becomes more advanced, the technology can seemingly understand a person's language, inflections, accents, and sentiments of a user's speech. This allows Ai to provide more accurate, and relevant engagement with shoppers and better understand their questions.

Voice Ai offers your business a 24/7, multi-lingual support center, available to customers of all languages and nations. Whether your customers speak other languages or certain dialects of English, voice Ai can assist these customers, answer their questions, and tend to their needs. 

Should You Integrate A Voice Ai?

In e-commerce customer service, having an automated and intelligent bot to tend to your customer's needs is invaluable. 

Think your business is ready for Ai? Click here to read what steps your business needs before using Ai, or check out the Vector Blog to read from our library of resources.