Malaysia Airlines partners Amadeus for new passenger service system

KUALA LUMPUR: Malaysia Airlines Bhd (MAB) has teamed up with global travel technology leader Amadeus for a new Passenger Service System (PSS).

Under the deal, Amadeus would provide its solution Altea Suite to assist the national carrier on its inventory, reservations, passenger self-service check-in, departure control and e-commerce.

Malaysia Airlines Group Chief Executive Officer Christoph Mueller said the move to Amadeus, underpinned by a groundbreaking continuous release approach to development, will truly put Malaysia Airlines at the leading edge of airline technology globally.

"We are determined to give Malaysia Airlines the technology platform it needs to provide the world's best services to our customers," he said in a statement today.

Malaysia Airlines will be able to offer travelers enhanced speed and convenience, a sophisticated web booking experience, state-of-the-art mobile applications and bundled offers to suit individual needs.

Meanwhile, Amadeus Asia Pacific Airline Commercial Executive Vice President Hazem Hussein said the company is pleased to help the airline optimize its operations and revolutionize the customer experience.

"By choosing Altea, Malaysia Airlines will join a strong group of more than 120 forward-thinking airlines that understand the necessity of flexibility and customer centricity that our technology is able to bring to its operations," he said.

The transaction is expected to close by the end of Q2 2016.