Are you ready for unplanned services downtime?

Since mid of 2019 and impact of COVID-19 on the world wide global economy all the industry leaders accelerated their digital transformation program to adapt the maximum benefit of the technology to support their business automation and availability on the digital world and www. This transformation increased the pressure of competition and the need of making your services always available, This led to IT became the key player for your business existence and shaping your future market share "IT not anymore is a supporting function". Unplanned downtime with global competition might risk your future business continuity. let us check facts below.

With all these facts it is more clear how much it is sever to your business is to have a clear understanding for impact of downtime per hour on your business and have a proper preplanned actions tested to ensure these action will work properly during incident to ensure you will have a minimum impact on your business and your business and services will continue be available during and after the incident. 

Many will jump to conclusions that I am talking about having a disaster recovery capabilities for our services. To answer this I will start by highlighting the history of disaster responses early 70s in the last century. 

Disaster Recovery 1970: is having the capabilities to recover your IT capabilities after disaster occurs.

Business Recovery 1975: is having the capabilities to recover critical business function after disaster occurs.

Business Continuity 1980: Maintaining business capabilities through disruptive events Multi-platform, integrated  business applications,  global presence to ensure business will continue during disaster with minimum impact.

Business Resilience 1990: Maintaining business operations/viability through all kinds of stresses and strains " increase your market share during disaster"

In our new digital world when the competition become much more aggressive having a clear understanding for the four type of recovery capabilities is very essential for your business future.

Now it is time to answer the essential question, where we start to build our right recovery capabilities. and what is the right investment you should have for your resiliency program?

Defining your start point and right level of investment is a key for your resiliency capabilities and risk mitigation for your business. Diagram above on the left hand is representing the impact of disaster on your business if you chose to do nothing to mitigate your business continuity risks (without any resiliency capabilities investment "impact is Very High and Aggressive").

This impact on your business is going down with each dollar you invest to mitigate you business continuity risks and increase your resiliency capabilities till you reach the optimum balance of investment (where impact of disaster is equal to investment required).

when you continue investing and increasing your resiliency capabilities after reaching the optimum point of investment is represented on the carve on the right hand of the diagram where the investment is higher than impact of disaster occurs "this is a wrong investment and not justified ". Extending the investment decision will increase cost of operations, overhead and turned from being risk mitigation to be risk of overprice and losing market-share. 

Simply you need to start by defining your loss per hour for service downtime...

What is our RoadMap for having proper Business Resiliency Program?

After defining your loss per hour We should move to the next step to clearly answer

"what is your current recovery capabilities? ".

Understanding the current recovery capabilities and impact of services downtime will help you to define the right recovery strategy with the right investment to fill the gap between your current recovery capabilities and what is the right recovery capabilities required to support your business resiliency.

Maintaining the right recovery capabilities it is on going activities need to be repeated yearly to ensure we will always capture changes in business needs, impact of downtime, technology capabilities and marketing competition.

Diagram below is a high level guidance for how to keep your business resiliency program live.

Be Ready .... and get control of your business